Lacey Thompson
Purvis,MS
Summary
My name is Lacey Thompson. I am 33 years old and I am from Purvis, MS. I am a very detail-oriented person with extensive experience in customer service. Over the course of my career I have proven my ability to enhance workflow efficiency and train staff effectively. I possess strong communication skills and take pride in ensuring high-quality service and client satisfaction in fast-paced environments. I always maintain a professional approach in all that I do. My attention to detail and positive attitude, I believe, are what sets me apart from the rest of the crowd. I am a team player focused on achieving results and adapting to changing needs seamlessly. Thank you for your time and I look forward to an opportunity to join your team.
Overview
13
13
years of professional experience
Work History
Receptionist/Vet Technician
All Animal Clinic
09.2019 - 08.2024
- Managed patient check-in and scheduling using electronic health record systems.
- Coordinated communication between patients, healthcare providers, and administrative staff.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Streamlined office procedures to enhance workflow efficiency and reduce wait times.
- Assisted in training new reception staff on office protocols and software usage.
- Resolved patient inquiries and concerns promptly, ensuring high levels of customer satisfaction.
- Organized and maintained filing systems for patient records and appointments efficiently.
- Implemented improvements to front desk operations, enhancing overall clinic productivity.
- Managed inventory of medical supplies, optimizing stock levels and reducing waste through efficient tracking systems.
- Trained junior staff on best practices in animal care and clinic operations to improve team performance.
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Developed client communication strategies that fostered trust and increased client satisfaction with veterinary services.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Developed strong relationships with clients through excellent customer service skills and genuine compassion for their pets'' needs.
Receptionist
Hattiesburg Clinic
05.2015 - 05.2019
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between medical staff and patients, enhancing service delivery and satisfaction.
- Streamlined patient intake processes, reducing wait times and improving workflow efficiency.
- Trained new reception staff on procedures, fostering a knowledgeable and cohesive team environment.
- Utilized electronic health record systems to maintain accurate patient information and support clinical teams.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
Pharmacy Technician
Anderson Drugs
03.2011 - 05.2015
- Processed and dispensed medications accurately following pharmacy protocols.
- Assisted customers with prescription inquiries and medication management.
- Maintained inventory levels, ensuring availability of essential pharmaceuticals.
- Collaborated with pharmacists to verify prescriptions for completeness and accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved customer issues effectively, enhancing overall patient satisfaction and trust in services.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Education
High School Diploma -
Purvis High School
Purvis, MSSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Familiar with Microsoft Office applications
- Multitasking
Timeline
Receptionist/Vet Technician
All Animal Clinic
09.2019 - 08.2024
Receptionist
Hattiesburg Clinic
05.2015 - 05.2019
Pharmacy Technician
Anderson Drugs
03.2011 - 05.2015
High School Diploma -
Purvis High School