Summary
Overview
Work History
Education
Skills
Timeline
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Lacey Thrasher

Homeworth,OH

Summary

Talented Account Clerk with success cultivating effective working relationships with outside departments and members of public to accomplish accurate entry operations. Successful at working with management to resolve discrepancies. Highly accurate and productive professional.

Overview

9
9
years of professional experience

Work History

Account Clerk

Columbiana County Sheriff
06.2019 - Current
  • Maintained compliance with all established guidelines and legal requirements.
  • Implemented new procedures for office functions when needed.
  • Provided back-up support for payroll processing.
  • Enter court papers to be served by deputies
  • Add service costs and return papers back to appropriate court
  • Enter and send out Writs for service
  • Enter warrants
  • Transcribe detective audio statements
  • Examined documents for accuracy, legality and compliance with pertinent regulations.
  • Served as a reliable resource for colleagues needing assistance or clarification on data entry tasks.
  • Managed workload effectively, prioritizing urgent tasks while maintaining attention to detail throughout all entries.
  • Participated in ongoing training sessions.
  • Adhered to strict confidentiality guidelines.
  • Contributed to a positive work environment through effective communication and teamwork.
  • Completed data entry tasks with accuracy and efficiency.
  • Updated and maintained customer information, documents and records.
  • Managed and organized documents for data entry tasks.
  • Used computer software to store and retrieve data.
  • Followed data entry protocols, rules and regulations.

911 Emergency Dispatcher

Columbiana County Sheriff
02.2017 - Current
  • Managed multiple communication channels simultaneously.
  • Maintained high levels of situational awareness.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Handled challenging caller interactions professionally.
  • Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
  • Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
  • Developed strong relationships with first responder teams.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
  • Read system maps and caller information, and documented details in system.
  • Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
  • Assisted in the implementation of new technologies and software upgrades.
  • Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field.
  • Served as a mentor for newly hired dispatchers.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • LEADS Certification
  • EMD Certification
  • PST Certification
  • Notary License
  • CPR Certification

911 Emergency Dispatcher

City Of Salem Police
12.2015 - Current
  • Managed multiple communication channels simultaneously.
  • Maintained high levels of situational awareness.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Handled challenging caller interactions professionally.
  • Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
  • Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
  • Developed strong relationships with first responder teams.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
  • Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
  • Read system maps and caller information, and documented details in system.
  • Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
  • Assisted in the implementation of new technologies and software upgrades.
  • Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field.
  • Served as a mentor for newly hired dispatchers.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • LEADS Certification
  • EMD Certification
  • PST Certification
  • Notary License
  • CPR Certification

Education

High School Diploma -

Marlington High School
Alliance, OH
06.2002

Skills

  • Payment management
  • Attention to Detail
  • Critical Thinking
  • Proactive and Self-Motivated
  • Customer Relations
  • Microsoft Office
  • Cash Management
  • Data Entry
  • Payroll Preparation and Processing
  • Handling Confidential Materials
  • Word Processing
  • Problem Solving

Timeline

Account Clerk

Columbiana County Sheriff
06.2019 - Current

911 Emergency Dispatcher

Columbiana County Sheriff
02.2017 - Current

911 Emergency Dispatcher

City Of Salem Police
12.2015 - Current

High School Diploma -

Marlington High School

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