Lacey Timbrook
Eureka,CA
Summary
Accomplished Warranty Administrator and Caregiver, renowned for maintaining a high level of accuracy in claim submissions at Mid City Motor World, significantly reducing rejections. Expert in recordkeeping and delivering compassionate care, I excel in fostering client independence and ensuring financial targets are met. My adeptness in claim processing and emotional support underscores a unique blend of technical and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Warranty Administrator
Mid City Motor World
06.2021 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Monitored factory recalls and announcements to stay on top of changes.
- Processed claim paperwork and followed up on missing information to complete processing.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Posted payments to accounts and maintained records.
Caregiver
In Home Supportive Services
05.2015 - 06.2021
- Assisted client with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed grocery shopping.
- Assisted with dressing, grooming, meal preparation, and medication.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Caregiver
Timber Ridge Assisted Living
09.2018 - 03.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Education
Automotive Repair
College of The Redwoods
EurekaSkills
- Recordkeeping skills
- Claims submissions
- Appointment booking
- Payment issuing
- Error reviews
- Claim processing
Timeline
Warranty Administrator
Mid City Motor World
06.2021 - Current
Caregiver
Timber Ridge Assisted Living
09.2018 - 03.2020
Caregiver
In Home Supportive Services
05.2015 - 06.2021
Automotive Repair
College of The Redwoods
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