Summary

Overview

Work History

Education

Skills

Timeline

Lacey Tims

Burleson,TX

Summary

Hard-working and dedicated professional that loves helping customers is looking for an equally hard-working team that is passionate about helping their customers. Customer-focused team player that performs at a high level in a fast-paced and changing environment. My ability to learn systems and processes quickly, in addition to my passion, will allow me to add value from day one.

Efficiently managed patient scheduling, registration, and coordination, ensuring seamless operations. Demonstrated strong communication and problem-solving skills to enhance patient satisfaction and streamline processes.

Overview

years of professional experience

Work History

Patient Service Specialist II

Baylor Scott and White Clinic

Ft Worth,TX

05.2023 - Current

Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.

Medical Records/Disability Specialist/Front desk receptionist

Texas Health Resources

Fort Worth, TX

07.2016 - 2023

I check in/out patients, collect co-pays, and pre-register them prior to their appointments. I also make future appointments for patients and screen them over the phone prior to their appointment.
I am in charge of answering phones directing traffic, and helping patients with any medical records or disability questions they may have.
Very proficient with customer service, checking in an average of 150 patients a day at my current clinic
Help answer questions about disability, research files and find any records being requested.

Accounting Clerk

Freeman Toyota

Hurst, Texas

10.2015 - 07.2016

My primary focus was working with clients, preparing closing documents, finalizing car deals, and finding the right lender for my clients.
As part of the process of preparing an acceptable car deal, I notarized car titles, prepared various other documents, and ensured my clients were completely satisfied.

Personal Banker

Wells Fargo

Benbrook, Texas

08.2014 - 08.2015

Served various customers with exceptional service, as well as advising them of the products and services they could benefit from. It was much more than banking, I enjoyed helping my clients better their lives by teaching them how to save more, budget their money, or simply notarizing a document.
Named “Credit Captain” of our branch as I strived to lead that area of our business.

Assistant Branch Manager

First Convenience Bank

Crowley, Texas

09.2010 - 08.2014

In addition being able to serve our clients by assisting them with the products and services they need, I had the privilege to influence our branch’s success. Being able to teach and guide new employees on how to best serve our customers and to create an environment where employees enjoyed being at work was very fulfilling.
Earned multiple service and production awards due to the high level of service I strive to maintain for myself and the people around me.
As a member of the leadership team, daily activities included managing performance, sales goals, extensive cash controls, regulatory compliance, and ensured our clients were satisfied.