Lacey Vedros
Customer Service
Westwego,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Well-versed in developing programs and delivering results via variety of training methods. Hands-on and hardworking leader with excellent skills in building relationships, communicating material and organizing supporting materials. Offering ten years of experience in corporate training. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Certified Trainer
Buffalo Wild Wings
New Orleans , Louisiana
01.2017 - 04.2022
- Planned and implemented courses of instruction accounting for individual strengths and final objectives.
- Adhered to class plan and deadline-oriented training schedule.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Documented attendance, participation and progress.
- Developed effective training plans based on department needs and objectives.
- Educated clients on proper use of products and systems.
- Supported productivity increase and business growth through new hire training and mentoring.
- Tracked attendance and evaluated progress for assigned trainees.
- Monitored participant workflow and behaviors throughout training process.
- Maintained organization of documents, materials and equipment.
Bartender
Buffalo Wild Wings
New Orleans, LA
01.2017 - 04.2022
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed strict recipes and drink measurements to minimize product used.
- Built relationships with vendors to manage orders and negotiate costs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Served high customer volumes during special events, nights and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Taught employees bar sales techniques, resulting in higher profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server Shift Leader
Buffalo Wild Wings
New Orleans, LA
01.2017 - 04.2022
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Checked identification for minimum age for sale of alcoholic beverages.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed food resources, memorized orders and coordinated customer service.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks and trained new staff.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Team Leader
Joe's Cafe
Marrero, LA
02.2012 - 01.2017
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Confirmed confidential budget reports remained up-to-date for manager.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Initiated timely response to emails, voicemails and written correspondence.
- Participated in cross-functional team-building activities.
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Assisted with new hire processing and existing training programs.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Team Manager
Sonic
Harvey, LA
02.2009 - 11.2012
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Maintained practice and strength-building equipment and purchased new equipment to replace deficient pieces.
- Led employee relations through effective communication, coaching, training and development.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
Assistant Manager
Wild Wings Cafe
Harvey, LA
01.2008 - 12.2009
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Mentored team members to enhance professional development and accountability in workplace.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Created employee schedules to align coverage with forecasted demands.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Reviewed sales and gross profit report to assess company efficiency.
- Compiled financial data to comply with budget.
Education
GED -
John Ehret High School
Marrero, LA 05.2008 - 05.2008
Skills
Personalized assessments
undefinedCertification
Coaching & Mentoring
Timeline
Coaching & Mentoring
05-2021
Cultivating a Positive Workplace Culture
04-2021
Critical Elements of Superior Customer Service
03-2021
Certified Trainer
Buffalo Wild Wings
01.2017 - 04.2022
Bartender
Buffalo Wild Wings
01.2017 - 04.2022
Server Shift Leader
Buffalo Wild Wings
01.2017 - 04.2022
Team Leader
Joe's Cafe
02.2012 - 01.2017
Team Manager
Sonic
02.2009 - 11.2012
GED -
John Ehret High School
05.2008 - 05.2008
Assistant Manager
Wild Wings Cafe
01.2008 - 12.2009
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