Lacey Walser

Work History

Certified Nursing Assistant

Union Court Assisted Living

01.2024 - Current

Assisted residents with daily living activities, promoting independence and dignity.
Monitored vital signs, ensuring accurate documentation and timely reporting of changes.
Collaborated with nursing staff to implement individualized care plans for residents.
Provided emotional support to residents and families, fostering a compassionate environment.
Trained new staff on best practices for resident care and facility protocols.
Responded promptly to resident needs, enhancing overall satisfaction with care services.
Participated in team meetings to discuss resident progress and care strategies.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Built rapport with patients and families, providing emotional support during difficult times.

Waitress

Applebee's Grill + Bar

05.2021 - 12.2023

Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
Efficiently processed orders, accurately recording requests and managing payments with precision.
Maintained cleanliness and organization of dining areas, creating a welcoming atmosphere for patrons.
Collaborated with kitchen staff to ensure timely delivery of food and beverages during peak hours.
Adapted quickly to changing demands in a fast-paced environment, prioritizing tasks effectively.
Resolved customer complaints promptly, fostering positive relationships and repeat business opportunities.
Conducted daily inventory checks of supplies, ensuring adequate stock levels for seamless operations.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Team Member

McDonald’s

03.2020 - 05.2021

Delivered exceptional customer service in fast-paced environment.
Operated kitchen equipment efficiently to prepare menu items.
Maintained cleanliness and organization of dining and food preparation areas.
Collaborated with team members to meet daily service goals.
Contributed to team success by completing jobs quickly and accurately.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Ensured compliance with food safety and sanitation standards consistently.
Processed transactions accurately while handling cash register duties.

Summary

Overview

Work History

Certified Nursing Assistant

Waitress

Team Member

Education

Certified Nursing Assistant - Healthcare

High School Diploma - General Studies

Skills

Certification

Timeline

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