Lacey Webb
Lakewood
Summary
Detail-oriented retail and operations professional with over 10 years of experience in stocking, inventory management, customer service, and team coordination. Proven track record in high-volume environments, managing merchandise flow and rotation, organizing the sales floor and stockroom, and ensuring accurate product placement and labels. Adept at following safety protocols, operating equipment, and collaborating with teams to meet tight deadlines. Combines physical stamina with a strong work ethic to support stocking operations while maintaining a positive and friendly attitude.
Overview
11
11
years of professional experience
Work History
Photographer
Self - Owner
Lakewood
03.2014 - Current
- Managed client consultations, scheduled bookings, executed digital marketing, ensured high customer satisfaction, and repeat business.
- Oversaw inventory management, equipment maintenance, and supply procurement to maintain operational efficiency.
- Developed strong client relationships through exceptional service by problem-solving, thorough communication, and attention to detail, translating to an 84%+ repeat customer rate.
- Handled budgeting, pricing strategies, and financial record-keeping, optimizing profitability while adhering to strict deadlines.
- Committed to professional development through ongoing education and industry trend analysis to enhance client service and operational excellence.
Research and Development Assistant
7 Labs
Micanopy
02.2024 - 02.2025
- Researched and analyzed FDA regulations, state and federal guidelines, and Good Manufacturing Practices (GMP) to ensure compliance.
- Assisted in product development, packaging innovation, and advertising strategies to align with market trends.
- Conducted competitive analysis, scouted distributors, and generated leads to support business growth.
- Monitored industry trends, customer preferences, and regulatory changes to inform strategic decisions.
- Collaborated with cross-functional teams on quality control standards, and operational improvements.
- Tracked project costs and status, reported on risks and made recommendations on corrective actions.
- Prepared presentations summarizing project results for management review.
Patient Access Coordinator
UF Health/Shands
Gainesville
12.2019 - 08.2020
- Maintained a 100% quality assurance rate by accurately processing patient registrations, insurance verifications, and financial transactions.
- Provided exceptional patient service, ensuring a superior level of patient satisfaction through clear communication and efficient problem resolution.
- Managed high-volume patient scheduling and front-desk operations, reducing wait times and optimizing workflow.
- Verified insurance eligibility and obtained prior authorizations, minimizing claim denials and ensuring compliance with healthcare policies.
- Collaborated with medical staff, insurance providers, and administrative teams to coordinate patient access and streamline operations.
- Utilized EPIC to manage patient records and maintain HIPAA compliance.
Donor Services Team Leader
Lifesouth Community Blood Centers
Gainesville
11.2018 - 12.2019
- Maintained quality assurance and compliance with FDA regulations, successfully passing audits and ensuring adherence to industry standards.
- Oversaw blood collection operations, maintaining an ideally low discard rate through proper handling, storage, and documentation.
- Acquired a Class B CDL to operate bloodmobiles, ensuring safe transport and setup for mobile blood drives.
- Led and mentored new employees, providing training on donor screening, phlebotomy procedures, and regulatory compliance to uphold operational excellence.
- Managed high-volume donor interactions, ensuring a seamless and professional experience while promoting donor retention.
- Collaborated with internal teams to optimize workflow, improve efficiency, and support the organization's mission of providing life-saving blood donations.
Sales Representative
USA Wireless/AT&T
Port Saint Lucie
06.2018 - 11.2018
- Delivered exceptional customer service, assisting clients in selecting wireless plans, devices, and accessories tailored to their needs.
- Maintained deep product knowledge of AT&T services, promotions, and technology to provide informed recommendations and enhance the customer experience.
- Processed transactions, device activations, and account upgrades with 100% accuracy, ensuring compliance with company policies.
- Resolved customer concerns effectively, increasing customer retention and satisfaction ratings.
- Collaborated with team members to optimize store operations, maintain visual merchandising standards, and drive sales performance.
Executive Assistant
Aapex Electric Inc.
Port Saint Lucie
06.2017 - 06.2018
- Managed office operations and administrative tasks, including organizing, digitizing, and maintaining accurate records to enhance efficiency.
- Tracked and reported job progress and orders, ensuring seamless workflow coordination and timely project completion.
- Handled digital and guerrilla marketing, leveraging social media, networking events, and industry connections to attract new clients and build partnerships.
- Utilized Microsoft Office, RazorSync, and Google Suite for data entry, scheduling, and documentation, improving operational accuracy.
- Provided exceptional customer service, acting as the primary point of contact for client inquiries, scheduling, and follow-ups.
- Assisted in business development by networking with potential clients and industry professionals, fostering relationships that contributed to company growth.
- Performed general administrative duties, including email correspondence, invoice processing, and supply management to support daily business operations.
Behavioral Health Technician
Counseling and Recovery Center
Fort Pierce
04.2017 - 04.2018
- Provided direct support and supervision to women in recovery, ensuring a safe and structured environment conducive to healing.
- Assisted clients with daily living activities, coping strategies, and therapeutic interventions in alignment with individualized treatment plans.
- Monitored and documented client behaviors, progress, and incidents, maintaining detailed, HIPAA-compliant records.
- Facilitated and supported group therapy sessions, crisis intervention, and relapse prevention education.
- Collaborated with therapists, case managers, and medical staff to provide comprehensive care and promote long-term recovery.
- Ensured adherence to facility policies and treatment protocols, maintaining a high standard of care.
- Provided emotional support and crisis de-escalation, reinforcing positive coping mechanisms and self-sufficiency skills.
Donor Services Team Leader
Lifesouth Community Blood Centers
Gainesville
04.2016 - 04.2017
- Maintained quality assurance and compliance with FDA regulations, successfully passing audits and ensuring adherence to industry standards.
- Oversaw blood collection operations, maintaining an ideally low discard rate through proper handling, storage, and documentation.
- Acquired a Class B CDL to operate bloodmobiles, ensuring safe transport and setup for mobile blood drives.
- Led and mentored new employees, providing training on donor screening, phlebotomy procedures, and regulatory compliance to uphold operational excellence.
- Managed high-volume donor interactions, ensuring a seamless and professional experience while promoting donor retention.
- Collaborated with internal teams to optimize workflow, improve efficiency, and support the organization's mission of providing life-saving blood donations.
Wireless Department Manager
Walmart
Chiefland
09.2014 - 02.2016
- Led daily operations of the wireless department, overseeing sales, inventory management, and team performance to maximize revenue.
- Achieved the #1 ranking in Verizon prepaid sales in Florida, implementing effective sales strategies and promotional activities.
- Provided comprehensive training and mentorship to sales associates, enhancing product knowledge, customer engagement, and sales techniques.
- Maintained accurate inventory tracking and stock replenishment, ensuring the availability of high-demand products while minimizing shrinkage.
- Consistently adhered to store planograms, assisted in aisle resets, and implemented merchandising strategies to optimize the customer experience and increase profit.
- Delivered exceptional customer service, resolving complex inquiries, troubleshooting devices, and ensuring a seamless purchasing experience.
- Collaborated with corporate vendors and service providers to stay updated on the latest promotions, pricing, and product offerings.
- Utilized POS systems, Microsoft Office, and Walmart-specific software to manage sales reports, analyze department performance, and optimize operations.
Education
High School Diploma - Medical Academy
Treasure Coast High School
Port St. Lucie, FL01.2011
Skills
- Stocking and Inventory Management – Merchandising, zoning, pallet breakdown, backroom organization, loss prevention
- Equipment operation – pallet jacks, hand trucks, and RF scanners
- Retail operations – inventory audits, shipment processing, planogram adherence
- Team collaboration – cross-functional support, shift handoffs, workflow efficiency
- Safety and Compliance – OSHA standards, cleanliness protocols, safety procedures and guidelines
- Physical stamina – lifting 50 lbs or more, standing for extended periods, and focusing during overnight shifts
- Customer service: effective communication, product and store knowledge, positive, and helpful attitude
Timeline
Research and Development Assistant
7 Labs
02.2024 - 02.2025
Patient Access Coordinator
UF Health/Shands
12.2019 - 08.2020
Donor Services Team Leader
Lifesouth Community Blood Centers
11.2018 - 12.2019
Sales Representative
USA Wireless/AT&T
06.2018 - 11.2018
Executive Assistant
Aapex Electric Inc.
06.2017 - 06.2018
Behavioral Health Technician
Counseling and Recovery Center
04.2017 - 04.2018
Donor Services Team Leader
Lifesouth Community Blood Centers
04.2016 - 04.2017
Wireless Department Manager
Walmart
09.2014 - 02.2016
Photographer
Self - Owner
03.2014 - Current
High School Diploma - Medical Academy
Treasure Coast High School
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