Lacey White
Linn Creek,MO
Summary
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Quality Assurance Professional experienced in process evaluation, compliance auditing, and risk management for CFR Part 135 Air Carrier. Achieved operational efficiency through effective identification of inefficiencies and implementation of solutions. Focused on driving continuous improvement in collaborative environments while ensuring compliance with regulatory standards.
Overview
24
24
years of professional experience
1
1
Certification
Work History
QA Auditor (Remote)
Flexjet
03.2015 - Current
- Perform comprehensive CAMP template audits to ensure inspection tasks are tracking as published per manufacturer approved maintenance programs
- Conduct internal audits to verify effectiveness and compliance of company programs, system processes, and procedures.
- Confirm approved contract maintenance provider network complies with company standards, expectations and applicable regulations.
- Reviewed compliance of approved contract maintenance providers with company standards and regulations.
- Evaluated adequacy of facilities and qualifications of technicians in approved contract maintenance provider network.
- Checked enrollment status of approved contract maintenance providers in FAA drug and alcohol program.
- Perform in-process audits and act as a liaison between the maintenance provider (internal or CMP) and maintenance control.
- Support aircraft inductions and conformity activities to ensure aircraft entering the operation meet the required company and regulatory standards.
- Lead quality escape investigations, researching and analyzing data to determine root cause and implement comprehensive corrective actions.
- Conducted comprehensive audits to ensure compliance with quality standards and regulatory requirements.
- Developed and implemented quality assurance protocols to enhance operational efficiency across departments.
Chief Inspector
Flexjet
04.2019 - 01.2021
- Retained overall responsibility for certifying airworthiness for CFR 135 air carrier and 14 CFR Part 91, subpart K, RII (Required Inspection Items) program and the RII authorized inspector while performing RII duties
- Developed and maintained the RII specific items and established procedures, standards and limits necessary for required inspections
- Oversaw the performance of internal audits to ensure that company programs, systems, processes and procedures are effective and company aircraft are maintained in accordance with the continuous airworthiness maintenance program
- Granted RII authorizations to internal and contract maintenance provider technicians, ensuring compliance with regulatory standards
- Responsible for accomplishment of quality audits and surveillance on the work performed during routine and non-routine maintenance events to the extent necessary to ensure aircraft is airworthy and in compliance with the regulations set forth by the FAA and the company manuals
- Coordinated with maintenance teams to ensure timely resolution of identified issues.
- Collaborated with management to establish strategic goals for inspection operations.
- Oversaw internal audits to evaluate the effectiveness of company programs, systems, processes, and procedures, ensuring alignment with the continuous airworthiness maintenance program
- Oversaw compliance with FAA regulations and safety standards for aircraft inspections.
- Led cross-functional teams to enhance inspection processes and operational efficiency.
Quality Assurance Program Administrator
Flexjet
06.2017 - 04.2019
- Managed and oversaw Data entry personnel and operations
- Developed and implemented process improvements to enhance operational efficiency across programs
- Managed program operations, ensuring compliance with industry regulations and standards.
- Provided CAMP technical support and resolved auditor notified errors
- Maintenance Trainer program coordinator
Quality Assurance Auditor
Flexjet
08.2015 - 06.2017
- Conducted thorough audits of operational processes to ensure compliance with industry standards.
- Developed and implemented quality assurance protocols to enhance product reliability and safety.
Data Entry Analyst
Flexjet
03.2015 - 08.2015
- Verified accuracy of aircraft maintenance record ATA codes entered into computerized maintenance tracking program - CAMP
- Reviewed all incoming aircraft maintenance records for accuracy and completeness
- Streamlined data entry processes to enhance accuracy and efficiency across multiple systems.
- Analyzed and validated large datasets to ensure consistency and compliance with company standards.
Maintenance Control Center Operations Senior Controller
U.S. Air Force
01.2012 - 08.2014
- Coordinated logistical support for 55 C-17 Aircraft valued at $11B
- Collaborated with 17 schedulers, maintenance, and flight crew personnel to implement daily flying and maintenance schedules, ensuring operational readiness
- Monitored, coordinated, recorded, and disseminated daily maintenance/flight operations data
- Tracked aircraft mission limiting conditions and coordinated with Air Operations Control to ensure timely deployment of maintenance recovery teams, personnel, and aircraft parts to austere locations
- Monitored and coordinated daily maintenance/flight operations data, improving communication and situational awareness across teams
- Input aircraft maintenance data into the Integrated Maintenance Data system, command and control information processing system, global decision support system and local tracking databases
Maintenance Technician (Crew Chief)
U.S. Air Force
01.2003 - 01.2014
- Performed scheduled and annual inspections, servicing, and provided qualified maintenance support to maintain aircraft safety and compliance
- Updated maintenance records and log book entries, ordered aircraft parts, and conducted routine repairs to ensure aircraft readiness
- Executed various additional duties during Air Force career to support mission objective
Education
Bachelor's Degree - Business, Administration and Entrepreneurship
Liberty University
Lynchburg, VA05-2020
Associate's Degree - Applied Science, Maintenance Aerospace Technology
Community College of the Air Force
Charleston01-2013
High School - undefined
Hermitage High School
Hermitage, MO01-2001
Skills
- Quality management systems
- Quality control processes
- Internal auditing
- In-process inspection
- Root-cause analysis
- Standards compliance
- Continuous improvement
- Process implementation
- Project management
- Team leadership
- Safety compliance
- Detail-oriented
Certification
FAA Mechanic Certificate Airframe and Powerplant License (A&P)
Timeline
Chief Inspector
Flexjet
04.2019 - 01.2021
Quality Assurance Program Administrator
Flexjet
06.2017 - 04.2019
Quality Assurance Auditor
Flexjet
08.2015 - 06.2017
QA Auditor (Remote)
Flexjet
03.2015 - Current
Data Entry Analyst
Flexjet
03.2015 - 08.2015
Maintenance Control Center Operations Senior Controller
U.S. Air Force
01.2012 - 08.2014
Maintenance Technician (Crew Chief)
U.S. Air Force
01.2003 - 01.2014
Associate's Degree - Applied Science, Maintenance Aerospace Technology
Community College of the Air Force
High School - undefined
Hermitage High School
Bachelor's Degree - Business, Administration and Entrepreneurship
Liberty University