Overview
Work History
Education
Skills
Timeline
Generic

Lacey Whitehead

Baird,TX

Overview

4
4
years of professional experience

Work History

Assistant Manager

Dollar General
Cross Plains, TEXAS
11.2019 - 01.2024
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Ensured compliance with safety regulations and company policies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.

Education

GED

Skills

  • Sales monitoring
  • Recruiting and interviewing
  • Budget assistance
  • Staff supervision
  • Conflict resolution
  • Coaching and mentoring
  • Workload management
  • Product and service sales
  • Staff training and development
  • Vendor relationship management
  • Team motivation
  • Sales growth
  • Problem-solving
  • Customer relations
  • Team leadership
  • Decision-making
  • Customer service

Timeline

Assistant Manager

Dollar General
11.2019 - 01.2024

GED

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Lacey Whitehead