Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager
Lacey Woolard

Lacey Woolard

MARION,IL

Summary

Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Studious professional offering 10+ years of extensive experience in various types of customer services. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities. Results-driven professional with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service agent position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Business Owner/Operator

Traveling Hairstylist
05.2016 - 01.2020


  • Traveling to homes of clients and providing client care services for them as needed
  • Money management, product management, sales, advertising, sales, entrepreneur
  • Answering phone and booking appointments, 4
  • Year 2017
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Created marketing advertisements to increase awareness of services and boost sales.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Consistently received positive performance reviews from guests.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Answered phone calls and emails to schedule client appointments.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Sanitized and organized station and tools.
  • Used scissors, trimmers, clippers, razors and brushes on over 100 customers with 90% customer satisfaction rate.
  • Kept detailed records of customer information and services provided.
  • Styled hair for large events such as annual fashion shows and special hair expos.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Maintained regular client list of up to 15 repeat customers while handling 10 walk-in clients daily.
  • Answered over 50 phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
  • Expanded client base by 60% through direct referrals.
  • Increased annual revenue by 40% for 2 consecutive years through effective customer service and inventory management
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Served as principal stakeholder over organization's complete operations.
  • Spearheaded business-related aims to meet tactical planning initiatives.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
  • Devised processes to boost long-term business success and increase profit levels.
  • Learned and remained updated on statutory requirements and regulations.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Built and deployed operational procedures, training programs and administrative systems to handle needs.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Direct Support Professional

Centerstone
12.2014 - 07.2015


  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Supervised daily activities and provided assistance to staff.
  • Developed rapport to create safe and trusting environment for care.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Minimized injuries to staff or patients through support or restraint to control patient movements.
  • Consulted with different healthcare disciplines to offer important mental health support to patients.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Guided patients to restroom, Action and Action to support bladder and bowel relief requirements.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Maintained entire family's schedule and organized events.
  • Supervised Number household staff, contractors and vendors.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.

Frontline associate

Taco Bell
05.2012 - 01.2013
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Cooked batches of food according to standard recipes.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Resolved issues quickly to maintain productivity goals.
  • Sought out ways to go above and beyond job requirements.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Created appealing displays for routine arrangements and special promotions.
  • Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
  • Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
  • Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.

Manager/Cosmetologist

Haircare
05.2009 - 10.2012
  • Maintaining standards and consistency that clients expect by each stylist
  • Treat every client with consideration, respect and most of all exceed their expectations every time!
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Oversaw salon employee performance, facility cleanliness and sales.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Maintained general appointment calendar and set shift schedules.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Managed cash flow, business transactions, banking and accounting processes.
  • Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Consistently received positive feedback from guests on performance reviews.
  • Handled employee scheduling and coverage needs during business hours.
  • Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
  • Promoted business through marketing initiatives and use of social media.
  • Maintained excellent customer service standards to win customer loyalty and retention and build customer base by Number%.
  • Conferred with customers to assess requirements and recommend specific services.
  • Met with customers to discuss upcoming events and style requirements.
  • Answered over Number phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Grew repeat client base by Number% through effective marketing and customer service.
  • Established long-term client relationships, increasing sales Number% while developing additional opportunities through networking and referrals.
  • Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Recorded weekly supply and inventory needs and made regular orders worth $1000.
  • Removed outdated policies and modernized structure.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Processed payments, entering sales in register for prompt customer service.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Consistently received positive performance reviews from guests.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Offered professional cuts, color services and extensions to salon customers.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Answered phone calls and emails to schedule client appointments.

Sales Associate, Women's Shoes

Payless Shoe Source
11.2011 - 08.2012
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Tracked stock using company inventory management software.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Solved customer challenges by offering relevant products and services.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Processed product returns and assisted customers with other selections.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Developed, marketed and sold full range of products and support services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Prepared large cash deposits with zero discrepancies.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Achieved perfect attendance and on-time record.

Lead Stylist

Headhunters Beauty Salon
08.2007 - 05.2013
  • Performed morning and evening bank runs.
  • Cut and colored hair for Number clients daily.
  • Used variety of hair styling tools and appliances.
  • Highlighted hair in varying shades.
  • Sanitized all equipment such as Equipment Name and Equipment Name.
  • Educated customers on products to maximize benefits.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Processed payments, entering sales in register for prompt customer service.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Determined appropriate hair treatments based on conditions and textures.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Organized sales area and work station to showcase products and boost sales.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Permed, relaxed and bleached hair for customers daily.
  • Serviced high-profile clients with intricate coloring and highlighting techniques.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Completed in-home services for elderly clients unable to travel to salon.
  • Escorted guests to and from treatment rooms for specialty salon services.

Sales Floor Associate

Walmart
09.2009 - 04.2010
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Alerted customers to upcoming sales events and promotions.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Discussed Product or Service with customers, outlined restrictions and educated on policies.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Tracked down hard-to-find merchandise at diverse locations.

Frontline Member Associate

Dairy Queen Grill & Chill
11.2004 - 02.2007
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided back up for customer service managers.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and backed up other customer service managers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promoted available products and services to customers during service, account management and order calls.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Investigated and resolved accounting, service and delivery concerns.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Implemented and developed customer service training processes.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Optimized customer support by establishing collaborative service environment.
  • Entered orders into cash register computer database system.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Provided ongoing guest service.
  • Stocked shelves and managed inventory.
  • Created and maintained detailed database to develop promotional sales.
  • Facilitated cake and novelties orders and completed accurate to meet aggressive deadlines.
  • Scored in top of employees for successful customer relations.

01.2020 - 01.2020

Education

Professional Certificate - Cosmetology

SOUTHEASTERN ILLINOIS COLLEGE
Harrisburg, IL
08.2007

High School Diploma -

Eldorado high school
Eldorado, IL
05.2006

Skills

  • Sales Tactics
  • Jewelry Design
  • Contract Management
  • Business-to-Business Sales
  • Microsoft Office 365
  • Personnel Management
  • Business Planning and Strategy
  • Hazardous Chemicals
  • Strategic Marketing
  • Video Streaming
  • Competitor Trend Research
  • Facebook Marketing
  • Operations Management
  • Industry Networking
  • Inventory Control
  • Financial Reporting
  • Equipment Replacement
  • Approachable and Outgoing
  • Mission and Vision
  • Quality Control Planning
  • Balanced Work Ethic
  • Manage Programs
  • Cleanliness Standards
  • Chemical Cleaners
  • Market Trend Analysis
  • System Optimization
  • Management Team Leadership
  • Change and Growth Management
  • Results Orientation
  • Innovative and Visionary
  • Strategic Planning
  • Employee Motivation and Performance
  • Articulate Communication
  • Adaptable and Flexible
  • Industry Expertise
  • Expectation Management
  • Showcase Design
  • Build Revenue Streams
  • People and Culture
  • Powder Coating
  • Systems Thinker
  • Customer Needs Assessments
  • Defining Company Vision
  • Sales Growth
  • Leadership and People Development
  • Strategize Plans
  • Analytical and Critical Thinker
  • Raising Capital
  • Voice Over IP
  • Competition Evaluation
  • Business Correspondence

Certification

  • Cosmetology License - 2007-present
  • Customer service Training - 10+ years

Timeline

01.2020 - 01.2020

Business Owner/Operator

Traveling Hairstylist
05.2016 - 01.2020

Direct Support Professional

Centerstone
12.2014 - 07.2015

Frontline associate

Taco Bell
05.2012 - 01.2013

Sales Associate, Women's Shoes

Payless Shoe Source
11.2011 - 08.2012

Sales Floor Associate

Walmart
09.2009 - 04.2010

Manager/Cosmetologist

Haircare
05.2009 - 10.2012

Lead Stylist

Headhunters Beauty Salon
08.2007 - 05.2013

Frontline Member Associate

Dairy Queen Grill & Chill
11.2004 - 02.2007

Professional Certificate - Cosmetology

SOUTHEASTERN ILLINOIS COLLEGE

High School Diploma -

Eldorado high school

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