Lacey Workman
Plano,TX
Summary
Hardworking medical administrative professional with exceptional people skills, organized file management, and a deep understanding of patient protections. Enhances office operations by proactively addressing patient and staff needs. Proficient in electronic/ paper recordkeeping and insurance documentation. Highly organized with a superior work ethic and a collaborative, team-player attitude. Known for exceptional quality control and inspection abilities. Recognized for honesty, hard work, and positive attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Convenience Store Clerk
Super Stop & Shop
Seymour, TX
08.2022 - Current
- Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
- Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility and increased sales.
- Located items for customers and helped complete purchases by processing payments with the register system.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
Medical Receptionist
Wichita Falls Podiatry
Wichita Falls, TX
08.2023 - 08.2024
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Maintained accurate and up-to-date patient database by inputting insurance details, demographics, and health histories.
- Informed patients of financial responsibilities prior to rendering services.
- Contacted patients to ensure appointment accuracy and gather relevant information.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Protected patients by observing strict HIPAA guidelines.
- Checked patients in and out for appointments and collected co-payments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Education
Some College (No Degree) - Dental Hygiene
Midwestern State University
Wichita Falls, TXSome College (No Degree) - Applied Science
Collin County Community College District
Plano, TXSkills
- Storage Organization
- Product Identification
- Customer Service
- Payment Processing
- Referral Verification
- Insurance Verification
- Medical Charting
- Records Management
- HIPAA Compliance
- Co-payment Collection
- Medical Records Management
- Electronic Medical Records
- Appointment Scheduling
- Front Desk Operations
Certification
- Basic Life Support Certified
References
References available upon request.
Timeline
Medical Receptionist
Wichita Falls Podiatry
08.2023 - 08.2024
Convenience Store Clerk
Super Stop & Shop
08.2022 - Current
Some College (No Degree) - Dental Hygiene
Midwestern State University
Some College (No Degree) - Applied Science
Collin County Community College District
- Basic Life Support Certified
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