Lacey Zartman
Fremont,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offers honed competencies in data-entry, cash handling and scheduling.
Overview
7
7
years of professional experience
Work History
Receptionist
Magruder Hospital Family Clinic
2022.05 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Collected Co Pay payments, processed transactions and updated relevant records.
- Compiled information from files and research to satisfy information requests.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Caregiver, Special Needs
Wynn-Reeth
2021.09 - 2022.05
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Implemented behavior modification techniques to address challenging behaviors while maintaining respect for each individual''s unique needs.
- Provided transportation to appointments, outings, or activities as needed, ensuring the safety of special needs individuals at all times.
- Kept complete and accurate records, documenting care and patient progress.
Ward Clerk
Magruder Hospital
2019.09 - 2021.08
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented latest information in computer system and printed paperwork.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy Emergancy department.
Cashier
Walmart
2017.09 - 2019.11
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Certification - Phlebotomy
Terra State Community College
Fremont, OH05.2019
High School Diploma -
Fremont Ross High School
Fremont, OH05.2006
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling appointments
- HIPAA Compliance
- Patient Registration
- Insurance Verification
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
Timeline
Receptionist
Magruder Hospital Family Clinic
2022.05 - Current
Caregiver, Special Needs
Wynn-Reeth
2021.09 - 2022.05
Ward Clerk
Magruder Hospital
2019.09 - 2021.08
Cashier
Walmart
2017.09 - 2019.11
Certification - Phlebotomy
Terra State Community College
High School Diploma -
Fremont Ross High School
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