Hi, I’m
Lacey Kuper
Grand Junction,CO
I love my rejection slips. They show me I try.
Sylvia Plath
Summary
Committed, hardworking and motivated business owner looking to add more work and life experience. Being mainly customer service based, there are a large range of skills to offer. Leadership oriented and have a drive for professionalism. Problem solving and organization are the two strongest personality assets in both calm and fast paced work environments. Team Leader experienced in directing activities in all settings. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
years of professional experience
Work History
Rise Beauty Lounge
Salon Owner/Operator
12.2021 - Current
Job overview
- Performed hair, skin and nail treatments on upwards of 10 clients per day
- Cultivated interpersonal skills by building positive relationships with others
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets
- Researched latest trends in hair and makeup to stay updated on color, style, and technique
- Grew sales with great work ethic, individualized beauty care plans and positive attitude
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
Western Colorado Pediatric Associates
Scheduling Coordinator
11.2021 - 03.2022
Job overview
- Worked with manager and supervisor to plan and coordinate production schedules.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Took copayments and compiled daily financial records.
- Assisted up to 50 patients per day in filling out check-in and payment paperwork.
- Resolved billing inquiries and disputes in timely fashion.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
Crush Salon
Independent Contractor
02.2016 - 12.2021
Job overview
- Put together realistic budgets based upon costs and fees for successfully operating business
- Learned and remained updated on statutory requirements and regulations
- Prepared bank deposits and handled business sales, returns and transaction reports
- Resolved guest complaints about service or style
- Recorded notes for future reference about customer preferences and services delivered
- Suggested treatments and styles to suit customer appearance and fashion choices
- Completed safety training and certifications to minimize risk of infection or injury to customers
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments
- Trimmed, cut, and shaped hair and hairpieces based on customer preference for up to 10 clients per
- Organized sales area and work station to showcase products and boost sales
- Mixed pigments and used proper techniques to achieve desired color
- Processed payments, entering sales in register for prompt customer service
Old Chicago Pizza
Server/Waiter
03.2016 - 03.2017
Job overview
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Bussed and reset tables to keep dining room and work areas clean
- Cultivated warm relationships with regular customers
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits
- Served food and beverages promptly with focused attention to customer needs
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Seated customers in timely manner by managing reservations and waitlists skillfully for parties of up to 25 people
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Strayhorn Grill
Host
08.2013 - 02.2014
Job overview
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking for upwards of 100 tables per day
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Monitored seating area and checked restrooms regularly to keep spotless
- Assisted managers with quickly resolving service- and food-related issues
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Leveraged POS system to manage sales transactions, process credit cards and print receipts
- Answered customer questions about hours, seating, and menu information
Deb Shops
Sales Associate
03.2012 - 11.2012
Job overview
- Answered customer questions about sizing, accessories, and merchandise care
- Provided positive first impressions to welcome existing, new, and potential customers
- Solved customer challenges by offering relevant products and services
- Engaged with customers to build rapport and loyalty
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Prepared merchandise for sales floor by pricing or tagging to increase sales of up to 20%
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
Education
IAP Career CollegeOnline
Certificate from Personal Assistant
05.2023
The Salon Professional Academy - Grand JunctionGrand Junction, CO
Associate's degree from Cosmetology
09.2015
Skills
- Staff Management
- Project Oversight
- Sales Expertise
- Business Correspondence
- Travel Administration
- Customer Service
- Proper Phone Etiquette
- Food Service Background
- Project Planning
- Complex Problem-Solving
- Order Taking
- Verbal and Written Communication
- Time Management
- Client Satisfaction
- Personal Security
- Meeting Planning
- Performance Improvement
- Professional Networking
- Sales Development
- Customer Relations
- Strategic Decision-Making
Additional Information
- Certifications and Licenses, Cosmetology LicenseFood Handler CertificationEsthetician License
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Salon Owner/Operator
Rise Beauty Lounge
12.2021 - Current
Scheduling Coordinator
Western Colorado Pediatric Associates
11.2021 - 03.2022
Server/Waiter
Old Chicago Pizza
03.2016 - 03.2017
Independent Contractor
Crush Salon
02.2016 - 12.2021
Host
Strayhorn Grill
08.2013 - 02.2014
Sales Associate
Deb Shops
03.2012 - 11.2012
IAP Career College
Certificate from Personal Assistant
The Salon Professional Academy - Grand Junction
Associate's degree from Cosmetology
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