Lacey Rodriguez
Fresno,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Communications Technician
Naval Medical Center Camp Lejeune
10.2022 - 02.2023
- Responsible for answering, screening, transferring incoming calls, monitoring hospital alarms, radios and emergency systems; completing daily documentation of call log sheets, One Stop
- Shop, and Code Assessments; routing phone calls from both internal and external customers, receiving One Stop Shop calls and dispatching and/or entering data into work order ticketing systems
- Followed standards and procedures to maintain safe work environment.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and delivered emergency response plans to improve attendance timeframes.
- Assisted callers in emergency situations with appropriate information and support.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Accurately read, understood and carried out written instructions.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Front DeskAgent
Mainstay Suites
07.2021 - 12.2022
- Creating a welcoming atmosphere for guests upon arrival and checkout
- Conducting guest check-ins and check-outs with accuracy and efficiency
- Addressing inquiries regarding hotel services and registration
- Holding responsibility for accuracy and ethical upholding of cash and card transactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash drawers in 4 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Utilized store analytics to identify areas of improvement in customer experiences.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Developed and implemented strategies to optimize store sales and profitability.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Assistant GeneralManager
Taco Bell
08.2013 - 08.2021
- Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards
- Organized resources, records and personnel to accomplish aggressive targets.
- Monitored and ordered supplies and materials to keep office well stocked.
- Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
- Assisting profit and loss management by following cash control/security procedures, maintaining inventory, and managing labor, reviewing financial reports, and taking appropriate action
- Greeted guests in with friendliness and professionalism.
- Conducting performance appraisals, taking disciplinary action, motivating, and training
- Ensuring company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
- Ensuring complete and timely execution of corporate & local marketing plans
- Assisted manager in all aspects of business operations.
Education
High School Diploma -
Clovis High School
Clovis, CA05.2013
Some College (No Degree) - Nursing
Clovis Community College
Clovis, CASkills
- Emergency Call Routing
- Motivational Leadership
- Operational Planning
- Customer Experience
- Strong Telephone Etiquette
- Corporate Messaging
- Dynamic Communication Skills
- Personable Demeanor
Certification
- Certified Basic Life Support Certified
Languages
German
Limited Working
Spanish
Elementary
Timeline
Communications Technician
Naval Medical Center Camp Lejeune
10.2022 - 02.2023
Front DeskAgent
Mainstay Suites
07.2021 - 12.2022
Assistant GeneralManager
Taco Bell
08.2013 - 08.2021
High School Diploma -
Clovis High School
Some College (No Degree) - Nursing
Clovis Community College
- Certified Basic Life Support Certified
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