LACEY S. SANDERS
Columbus,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Sales Manager
Nice Loans
Columbus, Ms
03.2023 - Current
- Originate and manage a variety of loan products
- Analyze financial statements and creditworthiness of potential clients
- Negotiate loan terms and conditions with clients
- Provide customer service to clients
- Oversee loan servicing and ensure timely repayment of loans
- Monitor loan portfolio performance and manage delinquencies
- Regularly update loan documentation and reports
- Maintain relationships with banks
- Make collection calls
- Communicate with delinquent clients to bring account current.
General Cleaner
SEJ Services
Columbus, MS
07.2022 - 02.2023
- Vacuuming, restroom cleaning, window cleaning, dusting, trash disposal, emergency requests, and many other miscellaneous cleaning duties
- Standing, Walking, and Bending will be required for all job duties for the entire shift
- Hardworking, reliable, customer service-oriented, friendly, professional, and a team player.
Customer Lending Representative
Loan Depot
Work From Home
12.2021 - 06.2022
- Responsible for providing information to customers by verifying understanding of request, answering questions, and offering assistance
- Handles outbound and inbound calls as the first touch point for new customers
- Provides excellent customer service to prospective customers
- Ensures the appropriate resolution and provides the proper communication to the customer
- Works in a call center environment supporting customers directly
- Helps customers by verifying information submitted by the consumer through an online inquiry
- Identifies customer’s goals and objectives and quickly builds rapport with potential customers
- Enters call data in the Interactive Scripter program.
Customer Service Representative
Loan Master
Columbus, MS
02.2017 - 12.2021
- Opening and closing loans
- Answering multi phone lines
- Cash Handling
- Check Cashing
- Verifying Applications
- Depositing Checks
- Past Due Accounts Calls.
Team Member
McDonald’s
Columbus, MS
07.2011 - 02.2017
- Received customers pleasantly, took their orders, transmitted to kitchen staff, served, and prepared bills
- Prepared food items such as hamburgers as per the established standards
- Adhered to the quality and work standards of the chain
- Maintained the equipment, such as the oven and grill, in proper condition
- Maintained cleanliness in the work stations
- Assisted the other staff members in taking orders.
Customer Service Representative – ProFlowers Temp Account
Sitel
Starkville, MS
05.2014 - 06.2014
- Answer inbound sales calls from individual customers
- Promote and offer products and services by consulting, gathering information, and evaluating customer needs
- Builds excellent rapport & confidence with all customers while identifying their needs
- Enters data from customers into various software programs
- Thrives as a team player in a fast-paced, high-energy, change-oriented environment
- Participates in additional training courses when needed
- Processing Credit card payments.
Education
H.S. Diploma -
West Lowndes High School
01.2010
Skills
- Excellent analytical and problem-solving skills
- Sales Reporting
- Sales Team Training
- Strategic Planning
- Account Management
- Business Planning
- Client Relationship Management
- Goal Setting
- Analytical Problem Solver
- Superb Time Management
- Marketing Strategy
- Excellent Communication Skills
- Product Knowledge
- Financial Records Analysis
- Verbal and Written Communication
- Market and Competitive Analysis
- Sales Process
Timeline
Sales Manager
Nice Loans
03.2023 - Current
General Cleaner
SEJ Services
07.2022 - 02.2023
Customer Lending Representative
Loan Depot
12.2021 - 06.2022
Customer Service Representative
Loan Master
02.2017 - 12.2021
Customer Service Representative – ProFlowers Temp Account
Sitel
05.2014 - 06.2014
Team Member
McDonald’s
07.2011 - 02.2017
H.S. Diploma -
West Lowndes High School