Lachae D. King
Charlotte,NC
Summary
Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Greystar Properties
09.2021 - Current
- Manage daily financial operations including transactions, lease requests, renewals, and fees for a community of 178 properties
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Processed security deposit refunds.
Sales Associate
Belk
10.2016 - Current
- Provide exceptional customer service, process transactions, and manage merchandise orders
- Monitor sales staff performance and resolve customer complaints effectively
Leasing Professional
Greystar Properties
10.2019 - 09.2021
- Managed customer relations for properties ranging from 150 to 473 units
- Conducted apartment tours, processed applications, and maintained a closing ratio above 33%
- Handled resident complaints with a focus on customer satisfaction and participated in property marketing plans
General Manager
McDonalds
04.2009 - 11.2018
- Managed the top performing store location in the region totalling over $4.3 million annually
- Oversaw hiring, training, and performance management for employees
- Managed records, monitored food preparation, resolved complaints, and coordinated equipment maintenance
Education
Certified Restaurant GM -
Hamburger University
Chicago, IL12.2016
Graduated -
Scotland High School
Laurinburg, NC01.2010
Skills
- Customer Service
- Crisis Management
- Staff Training and Development
- Fair Housing Regulations
- Relationship building and rapport
- Leasing and sales
- Unit inspection
- Payment Collection
Jobrelatedtraining
- Sales and Marketing
- Administration and Management Training
- OneSite Management Software
- ILM Management Software
- Administrative Operation
Accomplishments
- Achieved renovations by completing 175 units with accuracy and efficiency.
Timeline
Assistant Manager
Greystar Properties
09.2021 - Current
Leasing Professional
Greystar Properties
10.2019 - 09.2021
Sales Associate
Belk
10.2016 - Current
General Manager
McDonalds
04.2009 - 11.2018
Graduated -
Scotland High School
Certified Restaurant GM -
Hamburger University
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