Lachaka Jackson
Summary
Dedicated, reliable, patient focused, customer service driven healthcare professional, with great verbal, writing and communication skills, gained through working with high volume hospitals and patient care settings. Proficient entering data in electronic medical records, and all Microsoft office applications.
Overview
14
14
years of professional experience
Work History
Access Care Representative/Team Leader Manager
USA Health
01.2022 - Current
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Unit tech/Clerk
Mobile Infirmary
06.2012 - 03.2019
- Answered multi line phones,, relays messages, sort and distributes incoming messages to appropriate staff
- Maintains and coordinates department inventory based on need
- Provides high quality patient care in a high volume department
- Assists patients with ADLS and transferred patients with assistance devices
- Exhibited strong clinical skills in performing and assessing vital signs and lab draws
- Worked with the team to ensure efficient discharge from hospital
- Ensured HIPPA standards were always adhered to in patient documentation and interaction
- Accurate in charting and input of data in hospital computer systems
- Computed all discharge data into medical approved spreadsheets
- Made appointments
- Interacted with physicians by taking simple orders to rely on nurses.
Resident Care Specialist/PRN Receptionist
The Brennity Of Daphne
07.2009 - 12.2012
- Worked with elderly patients diagnosed of Dementia/Alzheimer's in ADLs.
- Helped patients transfer with assistance devices.
- Performed front desk duties: answer multi-line phone, relayed messages.
- Checked visitors in and out of the facility thru data entry into their medical record.
- Maintained patient records with accuracy.
Education
B.S - Human Services, Health Concepts
Troy University
Associates - Science
Faulkner State College
Skills
- Proficient in all Microsoft Office applications
- Customer Service
- Customer Inquiries
- Team Management Understanding
- Confidential Records Management
- Timelines and Milestones
- Critical Thinking
- Call Center Operations
Timeline
Access Care Representative/Team Leader Manager
USA Health
01.2022 - Current
Unit tech/Clerk
Mobile Infirmary
06.2012 - 03.2019
Resident Care Specialist/PRN Receptionist
The Brennity Of Daphne
07.2009 - 12.2012
B.S - Human Services, Health Concepts
Troy University
Associates - Science
Faulkner State College
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