LaChaka Petty

Work History

First Service Residential

09.2023 - Current

Assisted with Developing the annual operating budget's over 1.8 million Dollars for Property Owners Association.
Administered operations to handle needs of more than 455 property units.
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Petty Investments

07.2020 - Current

Developed annual operating budgets of over 1 million dollars.
Administered operations to handle needs of more than 75 tenants across 36 property units.
Introduced prospective tenants to types of units available and performed tours of premises.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Followed up on delinquent tenants and coordinated collection procedures.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Implemented and enforced policies and procedures to maintain properties to highest standards.

Boatlifts & Docks of South Florida

03.2016 - 12.2022

Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
Elevated new business opportunities while implementing effective networking strategies.
Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth.
Created and implemented paperless environment and electronic compliance systems and auditing processes through automation. Allowing customers to pay invoices same day and give there feed back
Adhered to federal and state guidelines and managed payroll and benefits for over 25 employees

Ulta Beauty

02.2012 - 01.2016

Organized operational strategies to open 5 new stores. Managed, recruited and hired entire staff while training new Retail General Managers.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Organized budgets and achieved margin targets consistently to stay on track with growth plans..
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.