Lachamfer Buckner
Chicago,IL
Summary
To utilize my experience and knowledge in the transportation industry, and to contribute to an organization that is dedicated to providing quality service
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Representative and Document Processor
Ceva Logistics
11.2014 - Current
- Familiar with all country customs requirements
- Responsible for hazardous inspection check for all hazardous shipments
- Direct customers on how to resolve hazardous problems if any
- Route shipments using best airlines that fit shipment needs
- Efficient with customer SOPs, and contracts
- Safety Team (Researching safety tips for Ceva Logistics to follow)
- Communicate directly with customers when shipping problems occur
- Receive shipping documents, then research shippers’ regulations
- Setup instructions for shipment processing for FAK
- Track and trace all shipments that are setup for air arrival and departure
- Supply clients with requested quotes via phone, fax and/or email
- Enter all airway bill and accounting documents into house database
- Process and create shipping documents that is required for customs
- Utilize airport codes and airline codes
Transportation Customer Service Representative
CEVA Freight
2014 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing, ensuring timely and accurate fulfillment of customer requests.
- Maintained detailed records of customer interactions to enhance service quality and efficiency.
- Collaborated with team members to streamline workflows and improve overall customer satisfaction.
- Assisted in training new staff on company policies and customer service best practices.
- Utilized CRM software to track customer issues and follow-up effectively for resolution.
- Identified recurring service issues, contributing feedback for process improvements to management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Driver
DoorDash
03.2024 - 04.2025
- Operated delivery vehicle while adhering to safety regulations and traffic laws.
- Maintained accurate logs of transportation activities and vehicle maintenance.
- Communicated effectively with dispatch to coordinate timely deliveries.
- Assisted in loading and unloading cargo, ensuring secure transport.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Adapted quickly to changing routes and schedules based on operational needs.
- Provided exceptional customer service during deliveries, addressing inquiries professionally.
Customer Service Agent and Document Processor
Panalpina Inc
10.2006 - 11.2014
- Communicate directly with customers when shipping problems occur
- Receive shipping documents, then research shippers regulations
- Setup instructions for shipment processing for FAK
- Track and trace all shipments that are setup for air arrival and departure
- Supply clients with requested quotes via phone, fax and/or email
- Enter all airway bill and accounting documents into house database
- Process and create shipping documents that is required for customs
- Utilize airport codes and airline codes
Air Export Transportation and GateWay Agent
FedEx Trade Networks
03.2005 - 10.2006
- Completes gateway duties and responsibilities
- Consolidates shipments from different origins by destinations
- Receive shipping documents, then research shippers regulations
- Contact airlines to obtain spot quotes/estimates
- Track and trace all shipments that are setup for air arrival and departure
- Enter all airway bill and accounting documents into house database
- Process some customs documents
- Utilize airport codes and airline codes
Education
High School - College Preparatory Skills
Austin High School
Chicago, Illinois06.1996
Skills
- Proficient in: Microsoft Outlook, 10-Key Skills
Certification
Dangerous Goods certification & Pathogen certification
Timeline
Driver
DoorDash
03.2024 - 04.2025
Customer Service Representative and Document Processor
Ceva Logistics
11.2014 - Current
Customer Service Agent and Document Processor
Panalpina Inc
10.2006 - 11.2014
Air Export Transportation and GateWay Agent
FedEx Trade Networks
03.2005 - 10.2006
High School - College Preparatory Skills
Austin High School
Transportation Customer Service Representative
CEVA Freight
2014 - Current
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