Lachana Byers
Petersburg ,VA
Summary
Proven track record in enhancing facility cleanliness and customer satisfaction at SSC, leveraging skills in cleaning techniques and exceptional customer service. Adapted swiftly to changing priorities, significantly improving operational efficiency. Demonstrated expertise in waste disposal and building strong customer relationships, contributing to a positive and results-driven work environment.
Overview
25
25
years of professional experience
Work History
Maintenance Custodian
SSC
03.2022 - 05.2024
- Provided excellent customer service to building occupants while responding to their concerns about cleanliness or maintenance issues.
- Demonstrated flexibility by adapting to changing priorities and taking on additional tasks as needed.
- Upheld high standards of cleanliness in all aspects of the facility including floors, walls, ceilings, fixtures, appliances.
- Improved facility cleanliness by conducting regular maintenance tasks such as sweeping, mopping, and vacuuming.
- Continuously expanded knowledge of maintenance best practices through ongoing training and professional development opportunities.
Sales Associate
WALMART, Walmart
03.1999 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Recommended complementary purchases to customers, increasing revenue.
Education
Associate Of Applied Science - Health And Human Services
Ultimate Medical Academy
Clearwater, FL07.2022
Skills
Waste disposal
Window Cleaning
Cleaning techniques
Building inspections
Plumbing Repairs
Customer Service
Time Management
Attention to Detail
Responsible and Dependable
Cleaning and sanitizing
Timeline
Maintenance Custodian
SSC
03.2022 - 05.2024
Sales Associate
WALMART, Walmart
03.1999 - 12.2019
Associate Of Applied Science - Health And Human Services
Ultimate Medical Academy