Lachanda Mitchell
Chicago,IL
Summary
Accomplished Dispatcher with a proven track record at Windy City Limousine and Buses, enhancing customer satisfaction and team performance through expert service coordination and route navigation. Recognized for innovative solutions and adept at database management, I significantly contributed to operational efficiency. Skilled in driver communication, I excel in fast-paced environments, ensuring seamless service delivery.
Overview
25
25
years of professional experience
Work History
Dispatcher
Windy City Limousine and Buses
Broadview, IL
03.2019 - 09.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Was runner-up for Rookie of the Year 2020.
- Updated records of driver locations, delays, and cancellations.
- Gave directions using Google-based software.
- Used text apps and worked on Teams, and Outlook Express.
- Worked on Citrix.
- Dispatched buses and had to know the difference between sizes of buses.
Dispatcher
Pershing Livery
Chicago, IL
03.2000 - 11.2017
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Hand wrote hundreds of calls takin by phone daily
- Supervised drivers and dispatchers
- Took daily payments for drivers to work
Education
High School Diploma -
Kennedy King College
Chicago, ILSkills
- Driver communication
- Data Entry
- Service Coordination
- Route Navigation
- Database Management
- Work Order Management
- Routing orders
- Geographical knowledge
- Incident Reporting
Timeline
Dispatcher
Windy City Limousine and Buses
03.2019 - 09.2024
Dispatcher
Pershing Livery
03.2000 - 11.2017
High School Diploma -
Kennedy King College
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