LaChanda Wells
Administrative Assistant
Sterling Heights,MI
Summary
Knowledgeable Notary Public with an honest reputation and experience. Strong interpersonal and analytical abilities and a disciplined approach to handling all types of requests. Pursuing a new professional opportunity with a growing team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Experienced General Clerk Dispatcher Analyst
- MS Office Expert)
- Service-focused, technically skilled and hardworking office support professional with ten years of experience as an Operations Analyst ,Administrative Assistant, Office Manager, and receptionist.
Certified Notary Signing Agent
Self-employeed
02.2021 - Current
- Checked documents and identifying credentials for all parties.
- Administered oath to document signers to obtain affirmation of truth.
- Updated journal with names and dates for permanent record.
- Looked for signs of fraud or coercion and refused notarization.
GENERAL CLERK DISPATCHER
DTE
11.2017 - Current
- Dispatching service requests and miscellaneous orders and information to employees and supervisors and receiving reports and information
- Performing duties of routine and clerical nature, as assigned
- Relieving and assisting a Station Clerk in the execution of his/her duties when assigned
- Accepting assignments not of a routine nature;
- Leading other employees in performing the aforementioned duties when assigned
GRAT New Service Analyst
DTE
11.2014 - 11.2017
- Respond to customer request via telephone, facsimile, internet to obtain information and identify customer needs for service reconnections, new main or service request, service alterations and service termination
- Acts as primary contact/liaison for internal/external inquiries, issues, and concerns regarding projects, policies, procedures, forms and confidential information; screens and prioritizes mail and telephone calls, and follows through as needed
- Interact with builders, contractors, customer, developers, municipal inspectors and MichCon employees
- Use computer hardware, software and mainframe systems to enter order and to communicate the status of existing order
- Use company data to identify existing gas facilities and identify new facilities required (f-79, f38, imaging, map plate, E-drawings, engineering sizing program
- Issue notification of field termination and document the notification of wrecking permit
- Prepare cost estimates and explain tariffs applicable to relocating, reconnecting, terminating and installing service
- Use CAP Model and MichCon Tariffs to prepare and present cost estimate
- Process payments through cashier system and provide customer with receipt of payment
- Monitor work request need dates that are given to construction
- Communicate status of installation to customers
- Negotiate construction dates with contractor and MichCon construction departments and communicate any request that need to be expedited
- Explain surcharge information on gas bills
- Process meter orders and other request using Customer Information Systems, such as Maximo, CSB, OPA (Order Processing Application) and other databases introduced to the process in relation to service reconnection, new service, service termination and alteration
- Other Grat/New Service Team duties as assigned
Processing Clerk
DTE
08.2007 - 11.2014
- Responsible for providing analytical, process, and systems support for RMP Workload group
- Ability to work independently and identify appropriate course of action to analyze issues, recommend solutions, and administer programs
- Performs analysis, research, and studies and create various Excel reports
- Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various departments
- Dispatch service request orders to employees via CSB (Customer Service and Billing) or Service Suite
- Handled a range of administrative support and office management functions for Revenue Management & Protection Field Workload group, Coolidge Distribution Operations, 7-mile Business Office
- Provided support to the gas leak project: Analyzes, entered and tracked leak work orders in Maximo system at Coolidge Distribution Station
- Developed PowerPoint presentations, new tracking systems and Excel Spreadsheets and other reports that were praised for their quality, comprehensiveness and timeliness
- Answered telephones and courteously assisted customers within high-volume, deadline-driven settings
- Earned a reputation for rapidly and calmly resolving customer complaints
- Assist customer with enrolling in budget plans
- Achieved superior marks on client evaluations
- Train co-workers on company systems
- Acts as liaison to other areas for reports, information requests, etc
- Identifies, troubleshoots, and resolves problems with reporting systems and processes
- Prepares and presents findings and recommendations to management
Administrative Assistant/ Volunteer Group Leader
Mayes Mentor Group
08.2001 - 06.2010
- Answered phones, scheduled appointments, greeted customers and processed payments for sporting events
- Coordinated travel and event schedules; typing, faxing, copying, filing, etc
- Handle processing mail, email, and voicemail
- Provided transportation for members to and from events via company car.
Customer Service Representative/Interim Supervisor
West Corporation/Cingular Wireless
05.2005 - 08.2006
- Answered inbound calls and promoted new products while assisting customers by researching and completing histories, credit verifications, payoff updates, payment research, address changes, etc to nationwide customer base
- Trained new team members on company systems and intervened with escalated supervisor calls
- Manage a team of call center agents
- Be available to affect the entirety of the team’s operations
- Manage by walking around
- Be visible to answer questions
- Take calls that agents can’t handle and be available when an agent appears to need assistance
- Monitor queue and track inbound calls
- Keep agents aware of inbound calls, calls waiting, abandonment rate, etc
- Motivate and encourage agents through positive communication and feedback
Education
DTE - Industrial Engineering
Oakland Community College
Detroit, Southfield, MichiganYellow Belt Certificate - Electrical Engineering
Alabama A&M University Normal
Skills
- Advanced skills in
- MS Office Suite (Word, Excel, Visio, Access, PowerPoint and Outlook
- Demonstrated ability to learn new computer programs quickly
- Expert interpersonal and communication skills known for tactful handling of sensitive, confidential issues; ability to resolve customer complaints; and timely completion of polished, executive-level reports and presentations
- Reputation for dependability, honesty, dedication and enthusiasm Provide premium service to both internal and external customers
- Identification Requirements
Timeline
Certified Notary Signing Agent
Self-employeed
02.2021 - Current
GENERAL CLERK DISPATCHER
DTE
11.2017 - Current
GRAT New Service Analyst
DTE
11.2014 - 11.2017
Processing Clerk
DTE
08.2007 - 11.2014
Customer Service Representative/Interim Supervisor
West Corporation/Cingular Wireless
05.2005 - 08.2006
Administrative Assistant/ Volunteer Group Leader
Mayes Mentor Group
08.2001 - 06.2010
Experienced General Clerk Dispatcher Analyst
Yellow Belt Certificate - Electrical Engineering
Alabama A&M University Normal
DTE - Industrial Engineering
Oakland Community College
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