LaChanda D. Kerby
Dayton,OH
Summary
Resourceful ESS Leader known for high productivity and efficient task completion. Specialize in strategic planning, crisis management, and team leadership. Excel in communication, adaptability, and problem-solving to achieve goals and improve organizational efficiency. Ready to take on new professional challenges as part of a growth-oriented company. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills.
Overview
15
15
years of professional experience
Work History
ESS
MCDJFS
Dayton, OH
02.2024 - Current
- Assisted clients with job searches, budgeting, parenting skills, housing resources and other social services as needed.
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Assessed and evaluated clients' needs to determine eligibility for assistance programs.
- Provided case management services, including crisis intervention and referrals to community resources.
- Maintained accurate records of client files and updated them as needed.
- Compiled statistical data related to caseloads and other program activities as requested by supervisors or administrators.
- Reviewed applications for benefits programs such as food stamps or Medicaid.
- Documented all client contacts accurately in accordance with departmental standards.
- Monitored call center performance metrics such as average speed of answer and first call resolution rate.
- Developed strategies to improve team performance and maximize efficiency in the call center environment.
Service Delivery Coordinator/Dispatch/Trainer
CBRE Facility Source
Columbus, OH
02.2019 - 02.2024
- Make inbound and outbound calls to make sure a technician is assigned to do work needed
- Emails, training, and increases on work orders
- Excel, Word, PowerPoint, Outlook.
- Run Reports through our system and also schedule work with vendors
- Submit quotes enter invoices to help our clients
- Building the connection with the client and service providers for better business
- Our goal is to save money for the client and help our providers make money
- Trained Team how to navigate through Weather works-
- Accuweather for accurate updates for follow up work orders
- Produced and presented veteran recruiting initiative briefing to HR talent management team to identify veteran focused recruiting resources as a possible means to expand recruiting and hiring options
Customer Service Representative/Call Center
MetLife
06.2018 - 02.2019
- Take Payments, go over policy information, and add or change information needed by customer
- Sending out insurance cards and email verifications
- Our goal was building a connection and making sure the customer has all the information needed.
Customer Service Representative/Call Center/Sales
TradeGlobal
10.2017 - 05.2018
- Job Requires Making Inbound and Outbound calls
- Taking Orders And Fixing Issues On Accounts
- Refunding Orders and Adding Percentages On Orders.
Health Aide
Continental Home Health
01.2010 - 03.2013
- Take care of your clients and their needs
- At this job duties like getting my client off the bus, lifting my client out the chair, change my clients clothes and feeding my client was my responsibility
- Accomplishments
- I would have to say my accomplishment would have to be describing myself because with this job you have to be caring
- Putting my client on the bus every morning with a smile on her face would have to be a big accomplishment to me.
McDonalds Crew Member
McDonald's
10.2014 - 12.2017
- Every day at McDonald's my job is to listen to the customer, make sure their order is accurate and that they pull off satisfied with a smile so they can visit again
- Not only that but being a good crew member showing the young how to be a leader
- Accomplishments
- Becoming more an more patient everyday you deal with different people and different attitudes, so you learn how to deal with certain people the right way.
Education
HSD - Math, Reading, Writing
Springfield South High
Springfield, OH2009
Skills
- Customer Care
- Call Center
- Customer Service
- CSR
- Customer Support
- Cold Calling
- Typing
- Data Entry
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Accounts Receivable
- Sales
- Host/Hostess
- Telemarketing
- English
- Microsoft Word
- Talent Acquisition
- Certifications and Licenses
- Driver's License
- Assessments
- Customer Focus & Orientation — Highly Proficient
- November 2020
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
ESS
MCDJFS
02.2024 - Current
Service Delivery Coordinator/Dispatch/Trainer
CBRE Facility Source
02.2019 - 02.2024
Customer Service Representative/Call Center
MetLife
06.2018 - 02.2019
Customer Service Representative/Call Center/Sales
TradeGlobal
10.2017 - 05.2018
McDonalds Crew Member
McDonald's
10.2014 - 12.2017
Health Aide
Continental Home Health
01.2010 - 03.2013
HSD - Math, Reading, Writing
Springfield South High
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