Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaChante Stewart

Columbus,USA

Summary

A top producing professional with extensive experience in customer service, sales and administrative tasks. Successful at managing multiple priorities with a positive attitude. Willingness to take on additional responsibilities to meet company goals.


Overview

10
10
years of professional experience

Work History

Fraud Administrative Assistant

Incomm Financial Services
04.2023 - 05.2025
  • Reviewed potential fraudulent accounts for the prevention and detection of possible transaction fraud.
  • Provided administrative support to management regarding fraud and dispute cases.
  • Mastering data analysis software, understanding the regulatory environment, and recognizing common patterns of fraudulent activity.
  • The ability to analyze a case and make a decision on the type of fraud from tampered card, package tampering, card swap, card activation issue, etc.
  • My experience has been gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. I am proficient in working online, U.S and Canada consumed cases.

Healthcare Customer Service Agent

Ttec Healthcare Solutions
12.2020 - 02.2023
  • Working knowledge of Protected Health Information (PHI), HIPPA.
  • Handled inbound and outbound calls for CVS Pharmacy. Assisted members with ordering over the counter items and scheduling vaccine appointments.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Investigated and resolved accounting, service and delivery concerns.

Assistant Store Manager

Rent A Center
11.2017 - 12.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Responsible for ordering new inventory, tools, and office supplies monthly.
  • Verified all new rental agreements to ensure all requirements were intact.
  • Collected payments on current and past due accounts. Supervised Collections Manager on field visits for past due accounts.


Juniors Department Manager

Dillards Albany Mall
10.2015 - 11.2017


  • Implemented monthly events to drive sales; attended workshops to convey up to date info on the latest trends.
  • Managed inventory control, markdowns, and price changes.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.


Education

Certified Medical Assistant -

Three Times The Love
Albany, GA
10.2020

Hospitality Management Assoc. Degree - undefined

Albany Technical College
Albany, GA
12.2010

Skills

  • Inventory management
  • Scheduling
  • Hipaa Knowledgeable
  • Customer Service
  • Interpersonal Skills
  • Fraud Investigations
  • Customer service
  • Data entry
  • Computer skills
  • Strong problem solver
  • Documentation and recordkeeping
  • Administrative support

Timeline

Fraud Administrative Assistant

Incomm Financial Services
04.2023 - 05.2025

Healthcare Customer Service Agent

Ttec Healthcare Solutions
12.2020 - 02.2023

Assistant Store Manager

Rent A Center
11.2017 - 12.2020

Juniors Department Manager

Dillards Albany Mall
10.2015 - 11.2017

Hospitality Management Assoc. Degree - undefined

Albany Technical College

Certified Medical Assistant -

Three Times The Love

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