Summary
Overview
Work History
Education
Skills
Emerald Award Rookie of the Year
Timeline
Generic

Lacharl Carter

Mercer Island,WA

Summary

To obtain a position where my professional knowledge, commitment to providing excellent customer service, strong work ethic and can do attitude can be utilized in a positive growth oriented manner.

I thrive in challenging, high-pace work environments demanding teamwork and optimal performance. I am patient yet responsive bringing organization and a positive work attitude to insure customer needs are always a first priority. A personal goal for me in any job assignment is to exceed performance expectations both in quality of service to the customer and the contribution I can make to the team's success. I enjoy working with others and believe that active listening, effective communication and positive attitudes are key elements for a winning team.

Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

19
19
years of professional experience

Work History

Property Manager

Mercy Housing
08.2023 - Current
  • Handling the financial aspects of property management, preparing annual budget schedule expenditures and correct variances.
  • Complete weekly monthly (month-end) quarterly, and all reports as required.
  • Maintain positive relationships with guest and current tenants providing direct communication.
  • Maintain files within compliance, reviewing all tenant recertification's.
  • Keep the property in good condition and in compliance for housing and safety regulations.
  • Carefully screen applicants for tenancy according to the low income credit program.
  • Complete move-ins and move-out walk throughs for residents.
  • Verified that all customer complaints are handled promptly and appropriately.
  • Provide exceptional customer service at all times.
  • Followed up on delinquent residents and coordinated collection procedures.
  • Monitored the timely receipts and reconciliation of rent collections with property and resident status.
  • Implement company policies and procedures.

Property Assistant Manager

Thrive
03.2019 - 08.2023
  • Assisted in managing all aspects of the buildings occupancy and maintenance.
  • Coordinated with tenants and third parties to address Maintenance and facility needs.
  • Provided excellent customer service receiving many five star reviews on Google & property website.
  • Completed guest cards and entered daily traffic into Yardi and CRM.
  • Completed and processed all new and lease renewal paperwork.
  • Processed/scanned rent and all payments.
  • Processed applications and conducted credit checks.
  • Contributed to team effort by accomplishing related task as needed.
  • Generated leads, conducted property tours, managed waitlist, closed deals with aggressive lease incentives, utilize marketing strategies to attract tenants, and achieved high occupancy rates a set timeframe.

Reception/Administration

Factoria Hearing Center
12.2015 - 11.2021
  • Answered multi-phone line system and provided excellent phone etiquette.
  • Sending emails, scanning documents, taking and relaying messages, faxing, filing, bookkeeping, sending out daily reports and other administrative tasks.
  • Scheduled meetings, reserved conference, making sure all details and patient information was up to date.
  • Collecting co-pay and daily reconciliation/balancing cashbox at the end of each day.
  • Medical insurance coding and billing, processing claims with various insurance providers.
  • Ability to project a positive and professional image to callers and visitors at all times.
  • Check in/register patients, verify information on established patients and update patient information in the computer along with verifying medical insurance eligibility and benefits.

Medical Coding-Billing

One Earth Natural Medicine
09.2009 - 10.2014
  • Effectively used coded data to produce and successfully submitted claims to insurance companies.
  • Working with insurance companies, healthcare provider, and patients to process claims.
  • Reviewed and appealing unpaid and denied claims.
  • Verified and answered patients questions regarding their insurance coverage.
  • Managed the company's Accounts Receivable reports.
  • Answered multi-phone system, transferred calls and provided great customer service for the office.

Loan Processor

Real Property Funding
06.2006 - 06.2008
  • Analyzed borrower's credit report, bank statements and income documents.
  • Assisted borrowers looking for status of loans in process.
  • Reviewed mortgage loan applications and validate information.
  • Assisted Area Processing Manager with reports and delegate work amongst processors.
  • Coordinated closings with appropriate parties, gathered loan conditions from clearance to close.
  • Prepared closing fee sheets.

Education

ASSOCIATES DEGREE -

Columbia Basin College
Pasco, WA
05.2006

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused

Emerald Award Rookie of the Year

The Emerald Award Rookie of the Year recognizes outstanding new talent in the property management industry. It is awarded to a professional who has demonstrated exceptional performance, dedication, and promise within their first year in the field. Winners are chosen based on their ability to provide excellent service, contribute to their team, and show strong potential for long term success in property management. This prestigious honor highlights an individual's commitment to excellence and sets them apart as a rising in the industry.

Timeline

Property Manager

Mercy Housing
08.2023 - Current

Property Assistant Manager

Thrive
03.2019 - 08.2023

Reception/Administration

Factoria Hearing Center
12.2015 - 11.2021

Medical Coding-Billing

One Earth Natural Medicine
09.2009 - 10.2014

Loan Processor

Real Property Funding
06.2006 - 06.2008

ASSOCIATES DEGREE -

Columbia Basin College
Lacharl Carter