Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

LaChastity Scott

Caledonia,MS

Summary

Friendly energetic Medical Receptionist offering a wealth of experience in interacting with office staff and patient relations, working in busy clinical practices. Hardworking, educated and willing to go the extra mile to complete any task. Experienced in working in fast-paced environment. Advanced medical terminology. The ability to readily adapt to changing environments and demands. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Desire a role in a medical office environment

Overview

14
14
years of professional experience

Work History

Pharmacy Care Coordinator

Optum
02.2019 - Current
  • Data entry
  • Facilitate communication between pharmacy staff, healthcare providers, insurance companies, and patients for seamless care coordination experiences.
  • Ensure compliance with regulatory requirements by staying up-to-date on industry standards, guidelines, and laws.
  • Coordinate procurement of specialty medications for patients with unique therapy needs, ensuring timely access to necessary treatments.
  • Enhance patient satisfaction with personalized medication counseling, addressing concerns, and answering questions.
  • Provide exceptional customer service while maintaining patient confidentiality and adhering to HIPAA regulations.
  • Analyze and summarize data to support and develop efficient workflow operations.
  • Assist patients with dispensing, counseling and advising.
  • Establish and maintain effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Liaise with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Collaborate with physicians to obtain necessary clinical information for prior authorization submissions.
  • Reach out to insurance carriers to obtain prior authorization for testing and procedures.
  • Maintain thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.

Receptionist

Urgent Team
09.2017 - 02.2019
  • Answer phone calls with professional manner
  • Managed high volume of incoming calls, emails, and faxes per day from patients, doctors offices, pharmacy.
  • Submit medical records
  • Create patients charts
  • Verify patient demographics and insurance
  • Collect patients copay
  • Greet each patient pleasantly and provide desk sheet for sign-in
  • Provide clerical support to staff; including copying, faxing, and file management

Hospice Aide

North Mississippi Medical Center
12.2016 - 12.2017
  • Took care of terminally ill patients in their home or skilled nursing facility until end of life.
  • Maintained accurate records of patient care, condition, progress, and concerns
  • Monitored vital signs
  • Responded appropriately to physical, emotional and developmental needs of the patient
  • Maintained a clean, healthy, and safe environment.
  • Performed clerical duties, word processing, data entry, answering phones, and filing
  • Provided a comforting and soothing environment
  • Member in good standing with Nurse Aide Registry

Front Desk Clerk

Hospice Advantage
01.2013 - 12.2016
  • Kept reception area clean and neat to give visitors positive impression of the company
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
  • Answered telephone inquires from patients, clients, vendors, and public
  • Corresponded with clients through email, telephone, or postal mail
  • Provided clerical support to staff

Ward Clerk

The Windsor
03.2016 - 07.2016
  • Greeted all visitors in-person and via telephone calls
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate management instructions
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
  • Monitored and screened visitors to verify accessibility to inter-office personnel
  • Monitored premises security, screened visitors, updated logs and issued passes
  • Kept reception area clean and neat
  • Answered telephone inquiries from clients, vendors, and the public
  • Provided clerical support to staff

Certified Nursing Assistant

Baptist Memorial Hospital-Golden Triangle
05.2015 - 12.2015
  • Monitored vital signs
  • Maintained accurate records of patient care, condition, progress, and concerns
  • Provided pre- and post-operative care
  • Maintained a clean and safe environment
  • Performed clerical duties, such as word processing, data entry, answering phones, and filing

Office Assistant

R N L Marketing, LLC
03.2010 - 01.2013
  • Answered phones
  • Greeted all visitors
  • Payroll
  • New hire paperwork
  • Verified insurance
  • Data entry
  • Scanned and filed patient charts
  • Maintained a clean reception area, including lounge and associated areas
  • All other clerical duties: filing, faxing, emailing, copying, etc.

Education

Nursing

Bevill State Community College
Hamilton, AL

Radiology

Itawamba Community College
Fulton, MS

High School Diploma -

Hamilton High School
Hamilton, MS
2008

Skills

  • Excellent verbal communication
  • Computer proficient
  • Reliable worker
  • Medical Terminology
  • Insurance Verification
  • Data entry
  • Hard worker
  • Quick learner
  • Prescription Processing
  • HIPAA Compliance

Affiliations

  • CPR 
  • Certified Nursing Assistant with more than 6 years experience

Timeline

Pharmacy Care Coordinator

Optum
02.2019 - Current

Receptionist

Urgent Team
09.2017 - 02.2019

Hospice Aide

North Mississippi Medical Center
12.2016 - 12.2017

Ward Clerk

The Windsor
03.2016 - 07.2016

Certified Nursing Assistant

Baptist Memorial Hospital-Golden Triangle
05.2015 - 12.2015

Front Desk Clerk

Hospice Advantage
01.2013 - 12.2016

Office Assistant

R N L Marketing, LLC
03.2010 - 01.2013

Nursing

Bevill State Community College

Radiology

Itawamba Community College

High School Diploma -

Hamilton High School

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LaChastity Scott