Summary
Overview
Work History
Education
Skills
Timeline
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LaChaundra Taylor

Yazoo City,MS

Summary

Proven leader in claims management and customer service, excelling in critical thinking and effective communication. At Money Make Cents, I spearheaded initiatives that significantly improved claim resolution efficiency and customer satisfaction. Leveraging expertise in claims analysis and team building, I consistently exceeded performance targets, demonstrating a commitment to excellence and a knack for fostering productive team environments.

Overview

13
13
years of professional experience

Work History

Claims Specialist

Money Make Cents
01.2022 - Current
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Followed up with customers on unresolved issues.
  • Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
  • Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
  • Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
  • Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
  • Enhanced accuracy of claim assessments by adopting advanced analytical tools, leading to more informed decision-making.

Retail Merchandiser

Hallmark Marketing
10.2017 - Current
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
  • Reduced stock shortages and maintained optimal inventory levels by closely monitoring sell-through rates and adjusting orders accordingly.
  • Kept work areas neat, clean and free from debris.

Private Sitter

Self Empoyed
01.2017 - 07.2023
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Diplomatically slipped into care situations without further straining family dynamics, working to quell disagreements and advocating for patient.
  • Monitored medications for interactions and need for change to manage health conditions.
  • Maintained patient's home environment to keep safe, clean and familiar.
  • Engaged patient in appropriate stimulation activities and physical activity.
  • Worked to alleviate isolation and loss of personal freedom in patients resulting from deteriorating physical and mental health.
  • Maintained a clean and organized living environment, fostering a comfortable and hygienic atmosphere for clients.
  • Collaborated with family members to provide consistent care, addressing specific concerns or requirements unique to each client.

Sales Manager

Acceptance Now
12.2011 - 10.2017
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.

Education

Associate - Criminal Justice

Walden University
Minneapolis, MN
05.2007

Skills

  • Claims
  • Claims Processing
  • Claims Investigation
  • Verbal Communication
  • Claims analysis
  • Time Management
  • Decision-Making
  • Critical Thinking
  • Customer Service
  • Organizing and Prioritizing Work
  • Multitasking Abilities
  • Problem-Solving
  • Claims adjustment
  • Team building
  • Active Listening
  • Data Entry
  • Appointment Scheduling
  • Data Entry Software
  • Medical Terminology

Timeline

Claims Specialist

Money Make Cents
01.2022 - Current

Retail Merchandiser

Hallmark Marketing
10.2017 - Current

Private Sitter

Self Empoyed
01.2017 - 07.2023

Sales Manager

Acceptance Now
12.2011 - 10.2017

Associate - Criminal Justice

Walden University

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LaChaundra Taylor