Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lachay Leonard

Calumet City

Summary

Mental health professional with extensive background in therapeutic care and patient support. Known for effective collaboration and adaptability in dynamic healthcare settings. Focused on delivering compassionate care and fostering positive, team-oriented environment.

Knowledgeable Mental Health Technician with strong foundation in mental health support and patient care. Demonstrated ability to implement therapeutic techniques and contribute to team-based care plans. Proven skills in crisis intervention and patient communication ensure supportive environment for individuals in need.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Mental Health Technician

DHS
06.2015 - Current
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
  • Improved patient well-being by providing compassionate care and support during their mental health journey.

Scheduling Coordinator

Silver Cross Hospital
01.2010 - 06.2015
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.

Education

High School Diploma -

Thornton High School
Harvey, IL
06-2009

Skills

  • De-escalation techniques
  • Behavior observation
  • Stress reduction techniques
  • Behavior management
  • Behavioral management
  • Progress monitoring
  • Treatment Planning
  • Family engagement
  • Self-care promotion
  • Problem-solving
  • Case documentation
  • Relationship building

Accomplishments

  • Supervised team of 12 staff members.
  • Documented and resolved behavioral issuses.

Certification

  • Certified Mental Healh Technician, DHS - 10 Years

Timeline

Mental Health Technician

DHS
06.2015 - Current

Scheduling Coordinator

Silver Cross Hospital
01.2010 - 06.2015

High School Diploma -

Thornton High School

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