LaChe' McCoy
Chicago,IL
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervising Animal Care Clerk
City of Chicago
07.2017 - Current
- Supervises, assigns, and monitors the work of Animal Care Clerk’s providing customer service and responding to inquiries received over the telephone or from visitors arriving at the facility
- Timekeeping in the CATA system
- Interview qualified candidates for the position of Animal Care Clerk
- Schedules staff, prepares work assignments, and ensures adequate coverage of the facility’s front desk area
- Work with the Law department on court contest of city ordinances
- Work with other department heads on various projects and programs
- Implements work procedures to provide customer service and process paperwork and fees for animal adoptions, redemptions, and impoundments
- Transports and oversees staff transporting animals from the front desk to facility cages or other facilities
- Trains staff on front desk standard operating procedures and the proper handling of animals
- Responds to problems and handles difficult inquiries including the redemption of animals by owners who lack proof of ownership and the adoption of certain breeds of dogs and animals with behavioral considerations
- Prepares work reports on unit work activities and revenue generated
- Research and analyze FOIA/PA information to respond to requests and develop status reports to support agency reporting requirements
- Prepare responses to FOIA requesters and agency management as requested.
Animal Care Clerk
City of Chicago
10.2015 - 07.2017
- Prepares and maintains inventory records of impounded animals
- Provides customer service over the phone or to visitors arriving at the center, answering questions regarding adoption procedures, lost pet procedures, and other department sponsored programs and related inquiries
- Reviews and processes applications and documents required for animal impoundment, adoption, and redemption for accuracy and completeness, and complete required paperwork to complete transactions
- Accepts fees/payments for adoptions, redemptions, the sale of City licenses, tags, and other services provided at the center and issues receipts
- Checks cash register periodically to ensure adequate amounts of cash are available for transactions and prepares daily cash receipts
- Batches monies collected, computes totals and balances, and reconcile daily transactions
- Enters transaction information into a computer database and generates reports as required
- Performs data entry to update and maintain various records and prepare reports.
Dialysis Technician
Fresenius Medical Care
11.2012 - 07.2017
- Sets up and operates hemodialysis machine to provide dialysis treatment for patients with kidney failure
- Transports patient to dialysis room and positions patient on lounge chair at hemodialysis machine
- Takes and records patient's pre, during and post dialysis weight, temperature, blood pressure, pulse rate, and respiration rate
- Monitors patient for adverse reaction and hemodialysis machine for malfunction.
Dialysis Technician
Premier Medical Staffing
09.2014 - 10.2015
- Sets up and operates hemodialysis machine to provide dialysis treatment for patients with kidney failure
- Transports patient to dialysis room and positions patient on lounge chair at hemodialysis machine
- Takes and records patient's pre, during and post dialysis weight, temperature, blood pressure, pulse rate, and respiration rate
- Monitors patient for adverse reaction and hemodialysis machine for malfunction.
Kennel Supervisor/Veterinary Technician Assistant
Hyde Park Animal Hospital
09.2012 - 04.2014
- Train and supervise kennel staff
- Interview candidates for the position of Kennel Assistant
- Assign tasks from Daily Cleaning List
- Routinely check on cleanliness of pets, runs/cages, kennel area, hospital
- Alert DVMs to changes in pets’ appearances and/or behaviors – teach staff to do the same
- Train varies types of dogs to adapt to kennel setting
- Order supplies, record inventory and maintain kennel inventory
- Surgery preparation, insert and remove IV catheters and sterile pack preparations
- Fill medication, Distribute medication to in-house pets
- Maintain records of all in and out going boarders.
Administrative Assistant
Bridging the Ty’s to Jordan
05.2009 - 01.2011
- Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes
- Completes operational requirements by scheduling and assigning administrative projects; expediting work results
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Education
Medical Coding Certificate -
Indiana Tech
Fort Wayne, IN01.2025
High School Diploma -
Olive Harvey Middle College
Chicago, IL06.2009
Skills
- Microsoft office
- CATA system (timekeeping)
- Chameleon database
- Gov QA database
- Salesforce database (CHI311)
- Adobe Acrobat
- Problem Solving
- Customer Service
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
Certification
- CCHT Certification- Certified Clinical Hemodialysis Technician
- Freedom of Information Act Certified
References
References upon request
Timeline
Supervising Animal Care Clerk
City of Chicago
07.2017 - Current
Animal Care Clerk
City of Chicago
10.2015 - 07.2017
Dialysis Technician
Premier Medical Staffing
09.2014 - 10.2015
Dialysis Technician
Fresenius Medical Care
11.2012 - 07.2017
Kennel Supervisor/Veterinary Technician Assistant
Hyde Park Animal Hospital
09.2012 - 04.2014
Administrative Assistant
Bridging the Ty’s to Jordan
05.2009 - 01.2011
Medical Coding Certificate -
Indiana Tech
High School Diploma -
Olive Harvey Middle College