La'Chelda Ervin
Baton Rouge,LA
Summary
Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive, professional attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Social Service Analyst II
Department of Children and Family Services
10.2022 - 10.2024
- Conducting in-person and phone interviews for clients applying for SNAP Benefits.
- Processing, approving, and maintaining assigned cases.
- Scanning, logging in, and emailing documents for clients.
- Providing necessary documents to clients who visited the office.
- Answering questions for clients who visited the office.
- Provided clients with various Social Service Agencies that could assist them accordingly.
Surveillance Officer
Allied Universal Security Services
03.2021 - 05.2022
- Safeguarded company assets from theft or damage by meticulously observing all areas requiring protection.
- Maintained a safe environment for staff and visitors through diligent observation and quick response to potential hazards.
- Assisted law enforcement agencies in investigations, providing valuable information gathered through surveillance operations.
- Identified and documented unauthorized actions by employees.
- Reduced potential threats by identifying suspicious activities and promptly reporting to relevant authorities.
- Maintained strict confidentiality of sensitive information acquired during surveillance operations, protecting the privacy and security of employees and patrons.
- Updated daily logs and produced reports outlining surveillance activities.
- Supported fellow team members during high-pressure situations by remaining calm under pressure and utilizing effective problem-solving skills.
- Enhanced security measures by conducting regular surveillance of premises and monitoring CCTV systems.
- Participated in regular training sessions to hone skills and stay current on evolving trends within the field of surveillance.
- Reviewed CCTV and patrolled grounds to maintain awareness of activity in all facility areas.
- Conducted detailed incident reports following any security breaches or suspicious occurrences, aiding in preventing future incidents.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
Leasing Agent
Copper Ridge Apartments
09.2019 - 01.2021
- Performed background, reference, and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Participated in property inspections to prepare for move-ins and move-outs.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Accepted rental payments and updated records accordingly.
Assistant Store Manager
B&B Sales and Service
06.2013 - 11.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Trained new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Education
Psychology
Southern University And A&M College
Baton Rouge, LABusiness Management
Columbia Southern University
Orange Beach, ALSkills
- Incident management
- Complaint resolution
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
- Adaptability and flexibility
- Microsoft Excel
- Team building
- Task prioritization
- Professionalism
- Data collection
- Microsoft PowerPoint
Timeline
Social Service Analyst II
Department of Children and Family Services
10.2022 - 10.2024
Surveillance Officer
Allied Universal Security Services
03.2021 - 05.2022
Leasing Agent
Copper Ridge Apartments
09.2019 - 01.2021
Assistant Store Manager
B&B Sales and Service
06.2013 - 11.2019
Psychology
Southern University And A&M College
Business Management
Columbia Southern University
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