Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Lachell Jordan

Las Vegas,NV

Summary

I am a seasoned leader with experience in both for-profit and nonprofit sectors. I excel at building relationships, streamlining processes, and fostering employee development. My expertise includes strategic planning, business operations, grant writing, budget management, generating new revenue streams, and program development, as well as implementation. I’m committed to motivating teams and promoting a positive, collaborative workplace culture.

Overview

21
21
years of professional experience

Work History

Senior Operations Director

Signs of HOPE
Las Vegas, NV
01.2024 - 07.2025
  • Supervised 26 employees.
  • Oversaw daily operations of programs supporting community sexual violence, and human trafficking initiatives.
  • Collaborates with directors to complete quarterly grant reports, and works on community outreach and engagement activities to increase awareness of, and access to, services.
  • Provide overall administrative support to the CEO as necessary, with grant and development activities, and overall administrative functions.
  • Assistance with monthly/quarterly grant RFRs and fiscal reporting.
  • Budget and program management for nine federal and state grants.
  • Streamlined operational processes to enhance efficiency and reduce waste.
  • Led cross-functional teams to improve program management effectiveness.
  • Developed training programs for staff to enhance skills and program knowledge.
  • Analyzed performance metrics to identify areas for improvement in workflows.
  • Fostered a collaborative team environment to drive engagement and productivity.
  • Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
  • Supervised, assisted, and coached Program Directors.
  • Designed and analyzed internal data reporting systems and procedures for company.
  • Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
  • Provided guidance, support, and mentorship to program directors and team members.
  • Negotiated contracts with vendors for materials or services needed by the organization.
  • Motivated team members and devised strategies to improve workflow.
  • Developed and implemented operational strategies to improve efficiency across three program areas.
  • Conducted regular audits of systems and processes to detect any potential issues or risks.
  • Organized bi-weekly meetings with department heads to review programs and discuss new initiatives.
  • Resolved conflicts between employees in a timely manner.
  • Established short- and long-term company goals, policies and procedures, monitoring progress and results.
  • Reviewed financial statements regularly to ensure budget targets are met.
  • Drafted budgets, kept financial reports, and presented results to the CEO.
  • Represented organization to governmental agencies, funding agencies and general public.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various agency programs.
  • Directed daily operations to enhance efficiency and streamline processes.
  • Managed resource allocation to meet program timelines and objectives.
  • Implemented new systems to improve workflow and data management.
  • Oversaw staff training programs to elevate team performance and skills.
  • Facilitated communication between departments to ensure project coherence.
  • Developed policies that promoted a safe and productive work environment.
  • Provided guidance and support to team members while ensuring that they adhere to established standards.
  • Established and evaluated performance objectives and benchmarks.
  • Recorded and communicated budgets to the CEO and Department Directors to support agency objectives.
  • Devised methods to effectively execute programs and achieve performance goals.
  • Administered financial management, reported finances to the CEO, and analyzed payroll, receipts, accounts payable, and accounts receivable activities.
  • Led negotiations with vendors to establish optimal schedules and prices.
  • Facilitated communication between stakeholders at all levels of the organization.
  • Drafted budgets for various projects related to operating activities such as capital expenditures or staffing needs.
  • Cultivated exemplary partnerships by implementing programs that delivered on profitable goals and strategic initiatives.
  • Complied with city, state and federal guidelines to diminish audit risk.
  • Reviewed purchase orders for accuracy before authorizing payment for materials or services used in operations.
  • Oversaw the hiring process for new staff members and trained them on operational protocols.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Organized and oversaw the work schedules of departmental directors.
  • Contributed to the organizational strategic direction to improve services.
  • Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
  • Shaped strategies to drive effective execution and ongoing performance of programs throughout organization.
  • Directed fundraising initiatives to secure financial support for various projects.
  • Established strategic partnerships with community organizations and stakeholders.
  • Oversaw grant writing processes to ensure compliance with funding requirements.
  • Managed donor relations to enhance engagement and retention efforts.
  • Coordinated development events to promote organizational mission and goals.
  • Oversaw the creation of grant proposals for submission to local, state and federal agencies.
  • Maintained accurate records of all donations received by the organization.

Development Director

Signs of HOPE
Las Vegas, NV
03.2023 - 12.2023
  • Collaborates with directors to complete quarterly grant reports, and works on community outreach and engagement activities to increase awareness of, and access to, services.
  • Develop and maintain contact databases, and other resources, to increase the number of contacts and information for donors and potential donors.
  • Take the lead in maintaining the list for tickets, the attendance list, marketing materials, and other aspects of special events.
  • Provide overall administrative support to the CEO as necessary, with grant and development activities, and overall administrative functions and scheduling.
  • Assistance with monthly/quarterly grant RFRs and fiscal reporting.
  • Budget management for nine federal and state grants.
  • Evaluated existing programs to identify areas of improvement or expansion opportunities.
  • Maintained accurate records of all donations received by the organization.
  • Maintained fundraising database to produce accurate monthly reports for board of directors.
  • Developing and managing the agency's annual operational budget.
  • Led strategic initiatives for fundraising and community outreach programs.
  • Developed partnerships with local businesses and organizations for support.
  • Oversaw grant writing efforts to secure funding for various projects.
  • Managed donor relations to enhance engagement and retention strategies.
  • Coordinated events to raise awareness and funds for community services.
  • Developed and implemented comprehensive fundraising strategies to meet organizational goals.
  • Oversaw the creation of grant proposals for submission to local, state and federal agencies.
  • Managed the coordination of special events such as galas, golf tournaments, luncheons.
  • Collaborated with external vendors on website design projects related to online giving platforms.
  • Cultivated strong relationships with board members, donors, prospects, and philanthropic community to keep institution's financial needs in forefront.
  • Directed social media campaigns, developed marketing materials, executed in-person fundraisers and served as articulate, enthusiastic, and visible spokesperson.

Development Coordinator

Signs of HOPE
Las Vegas, NV
11.2021 - 02.2023
  • Collaborates with directors to complete quarterly grant reports, works on community outreach and engagement activities to increase awareness of and access to services.
  • Develop and maintain contact databases and other resources to increase the number of contacts and information for donors and potential donors.
  • Take the lead in maintenance of list for tickets, attendance list, marketing materials, and other aspects of special events.
  • Provide overall administrative support to the CEO as necessary with grant and development activities, and overall administrative functions and scheduling.
  • Maintained regular communication with board members regarding current fundraising efforts and progress towards goals.
  • Created and managed a development database to track donor information, gifts, and relationships.
  • Organized volunteer recruitment drives for special projects and events.
  • Reviewed incoming donation requests and determined which should be accepted or denied based on criteria established by the organization.
  • Researched potential sponsorships opportunities to increase donations.
  • Organization and support of fundraising events
  • Cultivated relationships with new donors through personal visits, email campaigns, and phone calls.
  • Developed creative strategies to engage existing donors while recruiting new ones.
  • Managed social media accounts dedicated to promoting development efforts.

Owner/Nail Technician

CHELLZ NAILS
Henderson, NV
04.2015 - 12.2020
  • Services (gels, manicures, and pedicures).
  • Acrylic nail application.
  • Developed marketing strategies to attract new clients and increase visibility.
  • Ensured compliance with health and safety regulations for salon practices.
  • Created a welcoming atmosphere to enhance client experience and satisfaction.
  • Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
  • I remained up to date on current trends, and attended industry trade shows and markets to view and order inventory.
  • Reconciled daily sales, returns, and financial reports in QuickBooks.
  • Managed daily operations in a busy nail salon environment.
  • Trained and mentored staff on nail techniques and customer service skills.
  • Ensured compliance with local, state, and federal regulations.
  • Oversaw budgeting and financial management.

Nail Technician

BEAUTY NAILS
Henderson, NV
06.2016 - 04.2018
  • Nail Services (gels, manicures, and pedicures).
  • Cash handling.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Maintained master appointment calendar covering all customer visits, employee schedules and special events.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Implemented deals for specialty services such as acrylic nails to increase revenue.
  • Prepared nail beds and cuticles, shaped nails and applied polish for over 9 daily customers.
  • Received and processed stock into inventory management system.
  • Recorded weekly supply and inventory needs and made regular orders worth $200.
  • Oversaw daily operations to ensure high levels of productivity.

Dispatcher/Customer Service Manager

PROSERV
North Las Vegas, NV
03.2014 - 06.2016
  • Answering a 10-line phone system.
  • Dispatching 27 technicians to four different states.
  • Prepared invoice and estimates for plumbing and HVAC jobs.
  • Processed credit card payments, and resolved billing issues.
  • Prepared weekly schedules.
  • Weekly coaching session with all employees.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Collected customer feedback, and made process changes to exceed customer satisfaction goals.
  • Designed and implemented strategic business plans to achieve growth and sales goals, while managing the sales team and building long-lasting customer relationships.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Resolved customer complaints related to service issues or delays.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Updated records of driver locations, delays, and cancellations.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.

Assistant Manager

XPRES SPA
Las Vegas, NV
07.2012 - 02.2014
  • Overseeing daily operations.
  • Supervised 35 employees.
  • Balancing the cash register as well as weekly bank deposits.
  • Customer service and customer issues are only a few of the duties that I perform daily.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Created organization systems for inventory control, merchandising, financial reports, and schedules, dramatically increasing operational efficiency.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.

Medical Records Supervisor

WEST VALLEY IMAGING
Las Vegas, NV
04.2007 - 07.2012
  • Prepared medical charts and records.
  • Review and fax patient reports to doctors' offices.
  • Hanging and reading mammography films with doctors.
  • Filing charts.
  • Preparing a daily schedule for the front desk.
  • Order all office supplies.
  • Attorney Liens.
  • Supervised seven employees.
  • Weekly coaching sessions with all employees.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Input data into computer programs and filing systems.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Prepared and processed forms for government healthcare programs.
  • Supervised medical records staff to ensure compliance with healthcare regulations.
  • Managed patient record retrieval and storage processes for efficient access.
  • Maintained confidentiality of patient information in accordance with HIPAA standards.
  • Collaborated with healthcare providers to streamline information sharing processes.
  • Developed protocols for managing patient data and improving workflow efficiency.
  • Supervised staff responsible for the maintenance of patient records to ensure accuracy and compliance with HIPAA regulations.

Scheduling/SCS Customer Service Rep

UPS
Las Vegas, NV
10.2004 - 03.2007
  • Process inbounds shipping calls.
  • Process Supply Chain Solution orders.
  • Set up flights with commercial airlines to move regular packages as well as freight packages for large commercial customers.
  • Resolve residential and commercial customer complaints.
  • Preparing a daily schedule for the front desk.
  • Utilized basic office equipment to complete daily job task.

Education

Leadership Development Program

Alliance for Nevada Nonprofit
Las Vegas, NV
04.2024

Certified Enough Abuse

Enough Abuse Campaign Training
Las Vegas, NV
01.2024

Financial Grant Management Training
Washington, DC
11.2023

Nonprofit Management Bootcamp
Los Angeles, CA
08.2023

AAS - Business Management

College of Southern Nevada
Las Vegas, NV
12.2016

Certificate - Nail Technology

Expertise Cosmetology Institute
Las Vegas, NV
08.2010

Medical Assistant/Phlebotomy

Academy of Healing Arts
Las Vegas
07.2003

Certificate - Cosmetology

Riverside Community College
Riverside, CA
08.1996

High School Diploma -

Jurupa Valley High School
Mira Loma, CA
12.1995

Skills

  • Relationship building
  • Business administration
  • Business development
  • RFR and fiscal reporting
  • Grant budget development and management
  • Fundraising
  • Coaching and mentoring
  • Verbal and written communication
  • Staff management
  • Client service
  • Grant management
  • Grant writing
  • Donor relations
  • Policy and procedure development
  • Budget oversight
  • Program evaluation
  • Operations strategy
  • Community outreach
  • Vendor negotiations
  • Leadership development
  • Team collaboration
  • Conflict resolution
  • Performance coaching
  • Problem solving
  • Time management
  • Strategic planning
  • Budget administration
  • Effective communication
  • Employee engagement
  • Employee coaching
  • Facility management

Awards

  • Recipient of the Visionary Voice Award 2025 by the NSVRC and NCEDSV

Timeline

Senior Operations Director

Signs of HOPE
01.2024 - 07.2025

Development Director

Signs of HOPE
03.2023 - 12.2023

Development Coordinator

Signs of HOPE
11.2021 - 02.2023

Nail Technician

BEAUTY NAILS
06.2016 - 04.2018

Owner/Nail Technician

CHELLZ NAILS
04.2015 - 12.2020

Dispatcher/Customer Service Manager

PROSERV
03.2014 - 06.2016

Assistant Manager

XPRES SPA
07.2012 - 02.2014

Medical Records Supervisor

WEST VALLEY IMAGING
04.2007 - 07.2012

Scheduling/SCS Customer Service Rep

UPS
10.2004 - 03.2007

Leadership Development Program

Alliance for Nevada Nonprofit

Certified Enough Abuse

Enough Abuse Campaign Training

Financial Grant Management Training

Nonprofit Management Bootcamp

AAS - Business Management

College of Southern Nevada

Certificate - Nail Technology

Expertise Cosmetology Institute

Medical Assistant/Phlebotomy

Academy of Healing Arts

Certificate - Cosmetology

Riverside Community College

High School Diploma -

Jurupa Valley High School

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