Lachell Seward
Henrico,VA
Summary
Knowledgeable professional 3+ years in compliance-related positions. Strong verbal and written communication skills with a systematic and diligent approach.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician Supervisor
Omnicare, CVS Health
05.2022 - Current
- Ensured patient safety through accurate labeling, packaging, and documentation of dispensed medications.
- Consistently met performance metrics through meticulous attention to detail, increasing overall accuracy rates while reducing medication error rates significantly over time.
- Maintained strict compliance with state regulations, contributing to successful annual inspections and continuous operation licensure.
- Provided superior customer service by maintaining a welcoming environment while efficiently processing transactions at the point-of-sale system.
Fraud & Risk Analyst
Capital One
01.2019 - 04.2022
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Implemented process improvements that resulted in cost savings while maintaining strong anti-fraud measures throughout the organization.
- Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
- Provided training to staff on emerging fraud trends, ensuring a proactive approach to risk management across the organization.
Store Manager of Operations
FedEx
08.2015 - 08.2018
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
Assistant Healthcare Administrator
Care Advantage, Inc.
05.2015 - 06.2018
- Collaborated with medical professionals to ensure efficient coordination of services for patients.
- Improved patient satisfaction by streamlining appointment scheduling and implementing follow-up calls.
- Supported senior administrators in strategic planning initiatives aimed at long-term growth for the healthcare organization.
- Implemented new billing procedures, leading to increased revenue collection rates and reduced outstanding balances for patients.
Skills
- Detailed
- Organized
- Technological proficient
- Staff Training & Development
- Resourceful
- People advocate
- Clinical Staff Management
- Professional communication
Timeline
Pharmacy Technician Supervisor
Omnicare, CVS Health
05.2022 - Current
Fraud & Risk Analyst
Capital One
01.2019 - 04.2022
Store Manager of Operations
FedEx
08.2015 - 08.2018
Assistant Healthcare Administrator
Care Advantage, Inc.
05.2015 - 06.2018