Lachelle Arellano
Bella Vista,AR
Summary
Experienced Office Manager with a passion for animal welfare. Strong communicator with excellent organizational skills, committed to fostering a positive and inclusive environment for all volunteers and eager to contribute to the mission of Best Friends Animal Society by effectively engaging and retaining volunteers to support their lifesaving work. Various personal experiences rescuing and finding pets a new forever home.
Overview
12
12
years of professional experience
Work History
Office Manager
Boat Dock World
04.2018 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees.
Sales Associate
How Cute Clothing
08.2017 - 03.2018
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Health Unit Coordinator
Integris Baptist Medical Center
01.2013 - 12.2016
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Responded to patient call lights to expedite appropriate follow-through.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
Education
High School Diploma -
Newcastle Highschool
Oklahoma City, United States12.2009
Skills
- Animal fostering
- Veterinary support
- Animal care
- Customer service
- Management
- Reliable and trustworthy
- Friendly, positive attitude
- Organizational skills
- Administrative skills
- Scheduling and coordinating
- Office management
- Staff hiring
- Excellent multi-tasking ability
Timeline
Office Manager
Boat Dock World
04.2018 - Current
Sales Associate
How Cute Clothing
08.2017 - 03.2018
Health Unit Coordinator
Integris Baptist Medical Center
01.2013 - 12.2016
High School Diploma -
Newcastle Highschool
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