Lachelle Crawley
Greenville,SC
Summary
Accomplished professional specializing in configuration management and talent acquisition. Proven track record of addressing complex challenges with precision and detail-oriented solutions. Strong ability to connect business requirements with system functionalities through strategic relationship management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Configuration Analyst
Beazley Inc.
Atlanta, GA
10.2022 - Current
- Documented processes and procedures for effective system configuration management.
- Conducted analysis of existing configurations to identify optimization opportunities.
- Supported troubleshooting of configuration and system issues, ensuring timely resolution.
- Maintained comprehensive records of all system configuration activities and modifications.
- Investigated incorrect configurations and provided actionable recommendations.
- Tested system configurations through simulations across various scenarios.
- Collaborated with developers and stakeholders to ensure compliance with established standards.
- Developed relationships across Beazley to align business needs with system capabilities.
Talent Acquisition Coordinator
Beazley Inc.
Atlanta, GA
07.2023 - 03.2025
- Coordinated recruitment efforts for diverse organizational positions.
- Managed candidate sourcing via multiple platforms and social media channels.
- Scheduled and organized interviews between candidates and hiring managers.
- Drafted job descriptions to attract qualified applicants.
- Maintained applicant tracking system for accurate candidate information.
- Facilitated communication among candidates and internal stakeholders throughout hiring process.
- Conducted initial screenings of resumes to assess qualifications for posted positions.
- Developed relationships with recruitment agencies and educational institutions to identify potential candidates.
Human Resources Assistant
Salts Management DBA McDonald's
Atlanta, GA
05.2019 - 10.2022
- Recruited, scheduled, and interviewed candidates for open positions within Salts Management.
- Supervised onboarding process, including orientation and payroll information input.
- Produced weekly, monthly, and yearly statistical reports on new hires, retention, and quality.
- Managed customer and employee-related inquiries across 29 locations.
- Trained new Human Resource Coordinators for field orientations.
- Oversaw health insurance enrollment processes for employees after one year of service.
- Managed a team of four Human Resource Coordinators, delegating tasks effectively.
- Strengthened complaint management processes through thorough investigations of incidents.
Customer Service Representative
Convergent Outsourcing / Entergy
Atlanta, Georgia
05.2018 - 05.2019
- Resolved customer inquiries regarding services and billing information efficiently.
- Handled and addressed customer complaints with effective resolutions.
- Educated customers on available energy-saving programs and resources.
- Processed account changes and updates accurately in electronic systems.
- Delivered timely customer service to ensure satisfaction during complaint resolution.
- Promoted high customer satisfaction through knowledgeable and friendly support.
- Maintained professionalism under pressure, effectively diffusing tense situations.
- Inquired about service needs and accurately recorded information in electronic systems.
Education
High School Diploma -
Martin Luther King Jr. High School
Lithonia, GA05-2007
Skills
- System configuration and management
- Process documentation and improvement
- Data analysis and troubleshooting
- Recruitment coordination and tracking
- Problem solving and effective communication
- Attention to detail and collaboration
- Relationship building and team dynamics
- Organizational skills and workflow enhancement
Certification
Python 3 Cert.
Timeline
Talent Acquisition Coordinator
Beazley Inc.
07.2023 - 03.2025
Configuration Analyst
Beazley Inc.
10.2022 - Current
Human Resources Assistant
Salts Management DBA McDonald's
05.2019 - 10.2022
Customer Service Representative
Convergent Outsourcing / Entergy
05.2018 - 05.2019
High School Diploma -
Martin Luther King Jr. High School