Lachelle Fulwood
Inverness,FL
Summary
Dependable Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing 2 years of related experience, including measuring and cutting materials, operating equipment, and following work instructions. Hardworking General Laborer with dedicated work ethic in customer service and manufacturing industry. Knowledgeable with operations of heavy and light equipment to accomplish tasks. Lifts and carries objects over 55 pounds, reliable and works well in varying conditions. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Bring 4+ years of retail experience with recent cashier work and readiness to take on any customer or business challenge. Focused on maximizing efficiency and sales with diligent attention to critical details and daily demands. Top-notch work ethic with strong organizational, communication and planning abilities. Knowledgeable retail team member skilled at multitasking to meet store and customer needs. Experienced in organizing and restocking shelves, locating items and processing payments. Results-driven and responsive to handling different requirements. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
7
7
years of professional experience
Work History
Inspection Line Lead
Tip Top Poultry
Rockmart, GA
12.2021 - 01.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Planned and completed group projects, working smoothly with others.
- Ensured compliance with health safety standards for all food handling procedures.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Waitress/Sales Associate
Waffle House
Bremen, GA
07.2021 - 12.2021
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Served food and beverages to patrons and confirmed complete orders.
- Bussed tables as needed during peak hours.
- Ensured all dishes were prepared according to recipe standards.
- Followed all safety and sanitation regulations when handling food or drinks.
- Greeted customers and provided menus.
- Assisted cooks by prepping ingredients for meals prior to service times.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Brought food and beverages to tables in a timely manner.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Presented menus and answered questions regarding items.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Calculated charges, issued table checks and collected payments from customers.
- Responded to ad hoc cleaning duties at end of shift.
- Collected tickets and followed proper cash-handling procedures.
- Developed positive relationships with regular customers through friendly conversation.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Provided accurate change for cash transactions using a cash register system.
- Organized take-out orders efficiently according to customer requests.
- Stocked shelves with supplies such as utensils, cups, glasses.
- Delivered accurate checks at the end of each meal period.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Stocked server areas with supplies before, during and after shifts.
- Checked back with customers throughout meal service to ensure satisfaction.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Informed customers about specials, upselling additional food and drink items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Assisted other wait staff members in times of heavy customer traffic.
- Explained menu items, describing ingredients and cooking methods upon request.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
- Assisted with setting up the dining area before shift began.
- Prepared checks, itemizing total meal costs and taxes.
- Checked with customers to ensure that they were enjoying their meals.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Stocked service areas with supplies during slow periods.
- Reconciled cash drawers at the end of shifts to verify sales totals.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prepared checks accurately and processed payments promptly.
- Took orders from patrons accurately and efficiently.
- Presented food and beverages to guests at tables.
- Answered questions about menu items, ingredients, and pricing.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Took orders for food and drinks and delivered them to guests.
- Assisted in seating guests at tables or booths.
- Greeted guests and answered questions about menu items.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Performed basic math calculations when computing bills for customers' meals.
- Replenished beverages when necessary.
Store Clerk
Circle K
Bremen, GA
01.2017 - 06.2020
- Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.
- Assisted in training new staff members on proper cash handling procedures and use of POS system.
- Utilized problem solving skills to resolve issues quickly while maintaining customer satisfaction.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
- Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
- Welcomed customers, offering assistance to help find store items.
- Received deliveries, scanned packages and updated orders in internal database.
- Replenished supplies such as paper towels, toilet paper, napkins. as needed throughout the day.
- Counted and balanced cashier drawers.
- Completed weekly tasks such as cleaning counters and floors, dusting shelves, stocking shelves with new merchandise.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Followed safety protocols when lifting heavy objects or operating machinery within the store environment.
- Answered customers' questions and provided information on store procedures or policies.
- Checked personal identifications during alcohol and tobacco sales.
- Interacted with over [Number] customers daily.
- Checked expiration dates on food items regularly to ensure quality control standards were met.
- Operated cash register in accordance with company policies and procedures.
- Greeted customers promptly and responded to questions.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted different types of merchandise to comply with inventory control tag requirements.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Organized store shelves according to product type and size.
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Adhered to social distancing protocols and wore mask or face shield.
- Scanned items and checked pricing on cash register for accuracy.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Built and maintained productive relationships with employees.
- Maintained work area and kept cash drawer organized.
- Created displays to promote special offers or seasonal products.
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Hiram High School
Hiram, GA06-2009
Skills
- Line Monitoring
- Line Clearance
- Safety Processes and Regulations
- Team Training
- Skilled in computer Equipment
- Manufacturing Processes
- Safety Procedures
- Production Scheduling
- Worksite Safety
- Deadline Management
- Stock Replenishment
- Cash Register Operation
- Inventory Tracking
- Payment Processing
- Merchandise Display
- Customer Service
- Merchandise Restocking
- Cash Handling Accuracy
- Menu Recommendations
- Order Accuracy
- Safe Food Handling
- Dining Customer Service
- Cash Handling
- Greeting Guests
- Food Running
- Effective Customer Upselling
- Menu Presentation
- Beverage Preparation
- Table Bussing
- Point of Sale (POS) System Operations
- Supply Restocking
- Order Taking
- Table Setting Arrangements
- Upselling
- Tableside Service
- Food Safety Understanding
- Check Payment Processing
- Serving Expertise
Affiliations
- I love being outdoors.
- A mother of two.
References
References available upon request.
Timeline
Inspection Line Lead
Tip Top Poultry
12.2021 - 01.2024
Waitress/Sales Associate
Waffle House
07.2021 - 12.2021
Store Clerk
Circle K
01.2017 - 06.2020
High School Diploma -
Hiram High School
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