LaChelle Harris
Montclair,United States
Summary
Assistant General Manager with over 6 years of experience in enhancing team collaboration and optimizing operational productivity. Proficient in management, time management, and detail-oriented processes, with a proven track record in strategic inventory control and customer satisfaction. Committed to fostering community engagement and expanding brand influence through strong local partnerships.
Diligent manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
5
5
years of professional experience
Work History
General Manager
Playa Bowls
11.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Manager, Customer Service
Playa Bowls
09.2019 - Current
- Company Overview: Assistant Manager with over 6 years of experience in enhancing team collaboration and optimizing operational productivity
- Proficient in management, time management, and detail-oriented processes, with a proven track record in strategic inventory control and customer satisfaction
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Committed to fostering community engagement and expanding brand influence through strong local partnerships
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Oversee compliance with health and safety regulations, ensuring a safe dining environment
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Fostered team collaboration, enhancing customer satisfaction and streamlining daily operations while maintaining efficient workflow
- Established team priorities, maintained schedules and monitored performance.
- Implemented strategic inventory control measures, reducing waste and optimizing stock levels to ensure consistent supply chain efficiency
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined scheduling processes, ensuring optimal staff coverage and minimizing overtime costs, enhancing operational productivity
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated strong local business partnerships, contributing to community engagement and expanding brand influence in the market
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Boosted team morale through effective communication, driving enhanced service delivery and customer loyalty
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Analyzed sales patterns to optimize menu offerings, leading to increased revenue and improved customer satisfaction
- Reduced wait times for customers through efficient task delegation and resource allocation.
- Streamlined vendor negotiations, achieving cost savings and enhancing supply chain reliability
- Assistant General Manager with over 6 years of experience in enhancing team collaboration and optimizing operational productivity
- Proficient in management, time management, and detail-oriented processes, with a proven track record in strategic inventory control and customer satisfaction
- Committed to fostering community engagement and expanding brand influence through strong local partnerships
Art teacher Internship
MSU
01.2024 - 06.2024
- Coordinated with fellow educators to streamline inventory processes, ensuring resource availability for seamless lesson execution
- Facilitated successful end-of-year art show, showcasing students' artwork, increasing parental involvement and satisfaction
- Monitored supply levels meticulously, contributing to efficient classroom management and uninterrupted teaching sessions
- Provided mentorship to young learners, nurturing their artistic talents and boosting their confidence in self-expression
- Revitalized art curriculum, integrating technology to enhance creative exploration among students, boosting engagement and participation
Education
Bachelor of Arts -
Montclair State University
Montclair, NJ06.2024
Skills
- Photoshop
- Time management
- Detail oriented
- Microsoft
- Google Suite
- Color theory
- Portraiture
- Organization
- Fast pace
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Team leadership
- Inventory control
- Verbal and written communication
- Goal setting
- P&L management
Timeline
General Manager
Playa Bowls
11.2024 - Current
Art teacher Internship
MSU
01.2024 - 06.2024
Assistant Manager, Customer Service
Playa Bowls
09.2019 - Current
Bachelor of Arts -
Montclair State University
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