LACHELLE HARRIS
Houston
Summary
Dynamic Supervising Agent with background in managing large teams and directing daily operations. Strengths include conflict resolution, team leadership, and regulatory compliance. Demonstrated ability to streamline processes and improve productivity levels. Successful in building strong professional relationships, driving employee satisfaction, and increasing overall company efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervising Agent
Liberty National Life Insurance Company
Indianapolis
12.2023 - 11.2024
- Organized and reviewed data and reports to better define company goals and milestones.
- Led training sessions for junior agents to enhance team capabilities.
- Utilized CRM systems to track client interactions and progress.
- Organized and participated in networking events to expand professional contacts.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Evaluated agent's job performance through observation, coaching, and providing constructive feedback.
Worksite Benefits Agent
Liberty National Life Insurance Company
Indianapolis
08.2023 - 12.2023
- Conducted thorough needs analysis to recommend appropriate life insurance products.
- Utilized CRM software to manage client data and sales activities efficiently.
- Attended educational seminars and conferences to stay up-to-date on industry trends.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Delivered outstanding customer service, addressing client inquiries and concerns promptly.
Clinical Admissions Associate
Action Behavior Centers
Houston
07.2022 - 10.2023
- Using cold calling, email, and Google Suite to manage 20+ customer calls per day.
- Processed vital documentation, completed forms, and obtained appropriate insurance verification and authorization for services.
- Developed and maintained business relationships with referring agencies to increase business opportunities. Provided facility tours.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained accurate inventory records to track stock levels and minimize costs.
Registered Behavioral Therapist
Action Behavior Centers
Houston
04.2021 - 07.2022
- Utilized Applied Behavioral Analysis principles in daily instruction activities.
- Developed and implemented behavior intervention plans based on individualized needs.
- Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
- Conducted Functional Behavior Assessments to identify target behaviors and develop strategies for reduction and elimination.
- Trained staff members on new technology applications to increase accuracy in information, and productivity.
Clinical Program Intern
San Marcos Treatment Center
San Marcos
01.2019 - 12.2020
- Helped with planning schedules for 20 technicians, and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Evaluated medical guidelines and benefit coverage to determine the appropriateness of services.
- Maintained accurate records of all program activities including funding sources and expenditures.
- Assisted with budgeting and financial planning activities for the program.
Mental Health Associate
San Marcos Treatment Center
San Marcos
06.2018 - 01.2019
- Performed routine patient safety checks for an 18-bed unit, implemented evidence-based therapeutic interventions with patients, and documented results to establish patients' well-being.
- Participated in collaborative case conferences with other providers regarding specific cases or issues related to client care.
- Supported clients in identifying personal strengths and resources that could be used to promote healthy coping skills.
- Monitored medication compliance among clients taking psychotropic medications.
- Utilized crisis intervention, behavior modification and mindfulness techniques to decrease client mental health symptoms.
Education
Master of Healthcare Administration -
Texas Woman's University
Houston, TX05-2023
Bachelor of Science - Family And Consumer Sciences
Texas State University
San Marcos, TX05-2019
Skills
- Patient-Centered Care
- Customer service
- Marketing and Social Media Management
- Critical Thinking, Problem Solving
- Client Engagement
- CRM management
- Data analysis
- Project management
- Risk assessment
- Time management
- Effective leadership
- Sales management
Certification
- IHI- Basics in Quality & Safety
- CPR & AED Basic Life
- Registered Behavior Technician
- Lean Six Sigma White Belt
Timeline
Supervising Agent
Liberty National Life Insurance Company
12.2023 - 11.2024
Worksite Benefits Agent
Liberty National Life Insurance Company
08.2023 - 12.2023
Clinical Admissions Associate
Action Behavior Centers
07.2022 - 10.2023
Registered Behavioral Therapist
Action Behavior Centers
04.2021 - 07.2022
Clinical Program Intern
San Marcos Treatment Center
01.2019 - 12.2020
Mental Health Associate
San Marcos Treatment Center
06.2018 - 01.2019
Master of Healthcare Administration -
Texas Woman's University
Bachelor of Science - Family And Consumer Sciences
Texas State University
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