Lachelle Roberts
CLANTON,AL
Summary
Dynamic and results-oriented Customer Service Representative with a proven track record at Levins Benefits Advisors. Excelled in complaint resolution and critical thinking, enhancing customer satisfaction and streamlining processes. Demonstrated exceptional professionalism and customer service, significantly improving team efficiency. Skilled in account updating and fostering positive client relationships.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Levins Benefits Advisors
02.2022 - Current
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Auburn High School
Auburn01-2007
Skills
- Account updating
- Complaint resolution
- Scheduling
- Critical thinking
- Filing
- Handling multiple projects concurrently
- Customer Service
- Escalation management
- Email management
- Appointment scheduling
- Clerical support
- Follow-up skills
- Positive and professional
Timeline
Customer Service Representative
Levins Benefits Advisors
02.2022 - Current
High School Diploma -
Auburn High School
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