Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lachelle Smith

2151 Prairie Town Way,CA

Summary

Flexible customer service professional with over 10 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and providing helpful answers and relevant information to retain clients.

  • Diligent consultant with comprehensive background in property leasing and tenant relations. Successfully facilitated lease agreements, contributing to high occupancy rates and tenant satisfaction. Demonstrated proficiency in communication and negotiation skills.

Experienced with tenant management, lease negotiations, and property marketing. Utilizes strong interpersonal and communication skills to ensure tenant satisfaction and retention. Track record of effectively managing multiple properties and maintaining high occupancy rates.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

9
9
years of professional experience

Work History

Leasing Consultant

Lewis Group of Companies
10.2023 - Current
  • Responded to requests and scheduled appointments for property showings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed and followed up on tenant renewal notices.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Collected rent and tracked resident payments and information in computer system.
  • Greeted clients, showed apartments, and prepared leases.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Communicated effectively with owners, residents, and on-site associates.

Sr Licensed Cosmetologist

Colourgirl Vibes
01.2016 - Current
  • Operates cash registers to receive payments from patrons
  • Schedules client appointments
  • Updates and maintain customer information records, such as beauty services provided
  • Analyzes patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles

Debt Recovery Specialist

LTD Financial
10.2022 - 08.2024
  • Streamlined the debt recovery process for increased efficiency by utilizing advanced software tools and data analysis techniques.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated settlements on outstanding accounts, resulting in increased recovered funds without resorting to litigation or additional costs.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Upheld strict confidentiality standards by safeguarding sensitive customer information throughout all stages of the debt recovery process, maintaining trust and integrity within the organization.
  • Optimized workflow efficiency by regularly updating account statuses based on payment arrangements or changes in debtor circumstances.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Enhanced team productivity through active participation in meetings, sharing ideas for improvement, and fostering a positive work environment built on collaboration and mutual respect.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
  • Maintained comprehensive knowledge of state and federal debt collection laws, protecting the company from potential legal issues.
  • Adapted quickly to changes in industry regulations, incorporating new requirements into daily workflow without compromising productivity or results.
  • Resolved complex cases involving bankruptcy filings or disputed claims by working closely with internal departments and external agencies as needed.

Property Manager

Family First Property Management
06.2017 - 12.2019
  • Marketed vacant space to prospective tenants through leasing agents, advertising, or other methods
  • Maintained records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability
  • Managed and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties
  • Met with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas

Education

High School -

Inderkum High School
06.2007

Skills

  • Skilled multi-tasker
  • MS Office
  • Inbound and Outbound calling
  • Customer Service
  • Time Management
  • Reliable and trustworthy
  • Problem resolution
  • Scheduling
  • Customer retention
  • Warm and cold call expertise
  • Self-starter
  • Dedicated team player
  • Fair housing policies
  • Customer service
  • File management
  • Property management knowledge
  • Application management
  • Background check process

Timeline

Leasing Consultant

Lewis Group of Companies
10.2023 - Current

Debt Recovery Specialist

LTD Financial
10.2022 - 08.2024

Property Manager

Family First Property Management
06.2017 - 12.2019

Sr Licensed Cosmetologist

Colourgirl Vibes
01.2016 - Current

High School -

Inderkum High School

Similar Profiles

CREATE PROFILE
Lachelle Smith