Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lachelle Wade

Cope,SC

Summary

Developed exceptional interpersonal and problem-solving skills in customer-focused environment. Proven ability to handle customer inquiries, resolve complaints, and provide tailored solutions. Seeking to transition into new field, leveraging experience in customer relationship management and efficient issue resolution.

Overview

2
2
years of professional experience

Work History

Customer Care Representative

Xtend Healthcare
02.2023 - 01.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Healthcare Customer Service Representative

Navient
10.2021 - 05.2022
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.

Education

Associates - Accounting

Orangeburg-Calhoun Technical College
Orangeburg, SC
05.2010

Skills

  • Inbound customer service
  • Data entry
  • Call center experience
  • Complaint handling
  • Problem resolution
  • Payment processing
  • Appointment scheduling
  • CRM software
  • Multitasking and organization
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Email communication
  • Technical troubleshooting
  • Call handling
  • Microsoft office

Languages

English
Full Professional

Timeline

Customer Care Representative

Xtend Healthcare
02.2023 - 01.2024

Healthcare Customer Service Representative

Navient
10.2021 - 05.2022

Associates - Accounting

Orangeburg-Calhoun Technical College

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Lachelle Wade