Lachemur Marcelin
Plantation,FL
Summary
Dynamic customer service professional with experience at Kalashnikov, USA, excelling in customer relations and active listening. Proven ability to enhance service delivery and train team members, while proficient in data entry and Microsoft Excel. Recognized for improving operational efficiency and ensuring compliance in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kalashnikov, USA
04.2021 - 04.2024
- Assisted customers with inquiries, providing accurate information on products and services.
- Utilized customer service software to log interactions and track issue resolutions.
- Developed familiarity with company policies to ensure compliance in customer interactions.
- Collaborated with team members to enhance service delivery and operational efficiency.
- Assisted in training new hires on retail teller procedures, contributing to team success.
Shipping and Receiving Clerk
Ayco Farm INC
08.2018 - 04.2021
- Oversaw shipping and receiving operations, ensuring timely dispatch of agricultural products.
- Managed inventory control using warehouse management systems to maintain accuracy and efficiency.
- Trained new staff on safety protocols and standard operating procedures for shipping and receiving tasks.
- Coordinated with suppliers to schedule deliveries, optimizing logistics and reducing delays.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
Medical Assistant/Receptionist
Bless Medical Center
09.2018 - 08.2019
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Maintained medical records and ensured compliance with privacy regulations.
- Assisted healthcare providers during examinations by preparing necessary instruments and supplies.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
Education
Medical Assistant
Florida Career College
Miami, FL09-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Follow-up skills
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Multi-line phone talent
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
Security D Licence
Languages
English
Full Professional
French
Full Professional
Haitian creole
Full Professional
Timeline
Customer Service Representative
Kalashnikov, USA
04.2021 - 04.2024
Medical Assistant/Receptionist
Bless Medical Center
09.2018 - 08.2019
Shipping and Receiving Clerk
Ayco Farm INC
08.2018 - 04.2021
Medical Assistant
Florida Career College
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