Lachen Michalski
Marshall,WI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Correctional Communicator Operator
Wisconsin Department Of Corrections
07.2022 - Current
- Make new accounts for clients coming onto electronic monitoring and/or disabling their account.
- Enter warrants and/or cancel into telecommunications systems.
- Talk with law enforcement to determine if a hold will be placed on an offender or not.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Clarified agent and client issues to determined the root cause of problems to resolve complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Manager of Operations
LTD Enterprises
04.2014 - 07.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained new employees on proper protocols and customer service standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Processed new hire paperwork and documents.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Met with vendors to assess products, inquire about services and negotiate pricing.
- Developed creative design for print materials, banners and signs.
- Completed final touches for projects before rollout.
- Edited and enhanced existing artwork and graphics.
- Cultivated mobile-friendly designs for variety of platforms.
- Applied animation techniques to create dynamic visual elements.
Education
High School Diploma -
Cambridge High School
Cambridge, WI06.2015
Skills
- Bookkeeping
- Manage Inventory
- Graphic Design
- Customer Service
- Assist Customers
- Team Leadership
- Time Management
- Communication
- Intuit QuickBooks
- Product and Service Sales
- Dependable and Responsible
- Decision-Making
- Data Entry
- Written Communication
- Attention to Detail
- Active Listening
- Excellent Communication
- ADP
- Resolving Issues
- Understanding Customer Needs
- Critical Thinking
- Microsoft Excel
Timeline
Correctional Communicator Operator
Wisconsin Department Of Corrections
07.2022 - Current
Manager of Operations
LTD Enterprises
04.2014 - 07.2022
High School Diploma -
Cambridge High School
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