LaCheryll Besteda
Tukwila,WA
Summary
Dependable customer service agent with proven ability to manage inquiries efficiently and resolve issues effectively. Skilled in fostering teamwork and enhancing customer satisfaction, ready to contribute to operational excellence and service improvement.
Dedicated customer service agent with world-class service skills and a strong focus on problem-solving. Committed to enhancing customer experiences through effective communication and adaptability.
Empathetic professional known for outstanding communication and strong problem-solving abilities. Experienced in high-pressure environments, consistently delivering exceptional service and ensuring customer needs are met with reliability and efficiency.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Alaska Airlines
SeaTac, WA
02.2022 - 03.2026
- Resolved guests and passenger inquiries through phone and email, ensuring prompt and accurate responses.
- Assisted passengers with flight gate changes, flight rebooking, baggage claims of delayed bags, and special requests to enhance overall guests travel experience.
- Collaborated with team members in a smooth check in process of passengers into their flight for operational efficiency and effectiveness
- Coached new hires in the daily operations of customer service protocols and company policies for world-class experiences
- Greeted and met each guest upon entrance into the airport terminal as the frontline representative with ticketing questions or concerns in the check in process with bag tags, boarding passes, TSA / Frequent Flyer numbers, as well as other requests upon the customer
- Assigned seats during the flight process at gate prior to boarding
- Upon passenger request with seats changes based on seat availability
- Announced gate boarding announcements in a warm, friendly and professional manner
- Maneuvered jetbridge in directional motions in assisting passengers deplaning and boarding inbound and outbound flights using safety protocols and procedures in operating the jetbridge
- Maintained a safe and sterile work space using sterile products before and after use of computers and phones
- Knowledge and daily use of computer system of Sabre, Image, and Amadeus
- Certified Coach for new training hires in meeting and boarding an aircraft and flights, and ensuring the aircraft is safe prior to baording with communication with Flight Crew and doing visual inspections in pre checking the aircraft with cleanliness, and catering
- Utilized strong problem-solving skills to quickly identify and address customer service related issues and concerns
- Assisted large volume of customers on a daily basis with a positive and energetic attitude with the focus on customer satisfaction.
- Strong communication skills with Leads, Supervisors, and Colleagues
- Responded proactively and positively to rapid changes such as sudden gate changes due to aircraft swaps or a new assigned task
- Delivered prompt service to prioritize customer needs such as a passenger in need of a special service such as a wheelchair to the aircraft or another departing gate in short announcements
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and compassion and resolving problems swiftly.
Sales Associate
G by Guess
Kissimmee, FL
09.2020 - 02.2022
- Delivered exceptional interpersonal customer service skills which enhanced the overall customer service shopping experience
- Upon entering the store, met and greeted customers with a warm and friendly welcoming greeting
- Processed transactions accurately and efficiently using point-of-sale systems, and Guess Loyalty program, and achieved daily sales goals discussed through daily briefings which increase team morale
- Located merchandise for customers by checking sister stores and online locator options for the guest inquiring about the specifics of a product
- Accomplished multi-tasking in a fast paced environment
- Demonstrated upselling to increase revenue with suggestions and recommendations with wardrobe add-ons
Detailer/Merchandiser
Rolling Frito-Lays
Orlando.FL
03.2016 - 06.2020
- Ensured accurate product placements in alignment with company standards.
- Collaborated with team members to optimize product displays and enhance customer engagement.
- Completed all required tasks promptly with minimal oversight effectively and efficiently
- Enhanced customer satisfaction with fast, knowledgeable service of Frito-Lay products throughout the assigned stores
- assisted sales ream handle high volumes of freight in a very fast paced work environment in a high tourist area
- Maintained multiple storefront displays, gondolas, impulse aisles with Frito-Lay products in a high detailed-oriented fashion which promoted the achievement of high sales goals for the sales team
- Applying the first-in-first out method of company products was key in rotation of Frito-Lay products
- Delivered exceptional customer service skills by welcoming guests, visitors and customers warmly and offering immediate assistance of items requested throughout the store
- Applied proper safety protocols and procedures in heavy items
- Monitored stock levels and reported discrepancies to maintain inventory accuracy.
Hospital Housekeeper
Adventist Health
Lake Wales, FL
11.2014 - 03.2016
- Maintained cleanliness and sanitation standards throughout patient areas and common spaces.
- Utilized appropriate chemicals for various surfaces with safety protocols and procedures of use
- Wore PPE properly and followed all safety procdeures while cleaning surface areas of hospital staff/ personnel, patients, and visitors
- Followed strict standards for communicable diseases, including emerging health threats and public safety concerns
- Achieved necessary levels of disinfecting by consistently using correct cleaning solubles
- Responsible care units.., Emergency Room, Physical Therapy Center, Intensive Care Unit, Outpatient Surgery Center, Doctor's Offices, Nurse;s Stations and break rooms, Medicine Rooms, Assigned Patient rooms on assigned floor, Visitor waiting areas and restrooms
- Worked well in challenging environments to effectively cope with biohazards safely
- Maintained assigned work areas fully stocked for hospital personnel and patient use
Education
High School Diploma -
The Travel Academy
Eagan, MNSkills
- World class customer service skills
- Data entry
- Problem solver using conflict resoultion
- Outstanding communication skills
- Extremely dependable and reliable
- Excellent punctuality and time management skills
- Extremely patient with calm demeanor
- Resilient, easily adaptable
- Empathetic, genuine, and compassion to other feelings and thoughts using active listening
- Strong work ethic of effectiveness and efficiency
- Excellent multi-tasking skills
Timeline
Customer Service Agent
Alaska Airlines
02.2022 - 03.2026
Sales Associate
G by Guess
09.2020 - 02.2022
Detailer/Merchandiser
Rolling Frito-Lays
03.2016 - 06.2020
Hospital Housekeeper
Adventist Health
11.2014 - 03.2016
High School Diploma -
The Travel Academy