LA'CHINA MEANS
Union,SC
Summary
Graduate seeking a full-time position in the medical field where I am able to utilize my skills, apply my educational experience, and extend my knowledge learned during education. I'm eager and excited to begin my journey in healthcare and I hope to work with an organization that provides the best care to their patients as well as join a team that works collaboratively with one another. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 4 years of relevant work experience to your team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Team Lead
Walmart
08.2020 - Current
- Train new team members by relaying information on company procedures and safety requirements
- Coach team members in techniques necessary to complete job tasks
- Work at different stations to provide optimal coverage and meet production goals
- Evaluate employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Manage schedules, accept time off requests, and find coverage for short shifts
- Monitor team performance and provide constructive feedback to increase productivity and maintain quality standards
- Build strong relationships with customers through positive attitude and attentive response
- Hold weekly team meetings to inform team members of company news and updates.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Cashier
Li'l Cricket
06.2021 - 03.2024
- Greet customers entering the store and respond promptly to their needs and make product recommendations to increase sales
- Build relationships with customers to encourage repeat business
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels
- Work flexible schedule and extra shifts to meet business needs
- Help customers complete purchases, locate items, join reward programs, and assist with returns and resolving transaction issues
- Restock and organize merchandise in front lanes
- Work closely with shift manager to solve problems and handle customer concerns.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Patient Access Representative
Urgent Care
01.2020 - 03.2024
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Education
Associate in Specialized Technology - Health Sciences - Healthcare Support
Institute of Medical Careers
Erie, PA05.2024
Diploma - Medical Office Administrator
Institute of Medical Careers
Erie, PA11.2022
Skills
- Customer Service
- Medical Terminology
- Patient Scheduling
- Microsoft Office
- Electronic Health Records
- Communication
- Problem Solving
- Insurance Verification
- Multitasking and Organization
- Patient Check-In
- Registration and Admissions
- HIPAA Compliance
- Telephone Etiquette
- Time Management
Coursework
- Medical Terminology
- Keyboarding
- Medical Office Administration and Customer Service
- Electronic Health Records
- Advanced Microsoft Word & Excel
- Insurance Billing
- Medical Office Procedures
- Medical Law and Ethics
- Anatomy and Physiology I and II
Timeline
Cashier
Li'l Cricket
06.2021 - 03.2024
Team Lead
Walmart
08.2020 - Current
Patient Access Representative
Urgent Care
01.2020 - 03.2024
Associate in Specialized Technology - Health Sciences - Healthcare Support
Institute of Medical Careers
Diploma - Medical Office Administrator
Institute of Medical Careers