Lachland Lloyd
Provo,Utah
Summary
I practice diligent professionalism with a history of successfully training servers to provide excellent customer service and maximize revenue. I have demonstrated ability to communicate effectively with servers, back of house staff, managers, and guests. I am skilled in creating and implementing training materials and programs to help servers understand duties and develop skills. I am motivated to do my best to not only increase my own personal wage, but to optimize the earnings of the restaurant and overall improve the guest experience. I take pride in my work, and try to show that every day, in every hour as I strive to be the best that I can be.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server, Trainer, Bartender
Olive Garden Restaurant
Provo, UT
12.2022 - Current
- Mentored new employees by providing guidance on proper etiquette when interacting with customers.
- Demonstrated a deep knowledge of restaurant operations, menu items, pricing, and customer service techniques.
- Learned new menu items and company policies to properly train waitstaff.
- Learned every position in the restaurant, including back of house. Very knowledgeable on how the entire restaurant runs and can proficiently do most positions.
Sales Representative
Grit Marketing
San Fransisco, CA
05.2022 - 09.2022
- Negotiated contracts and prices with clients to exceed sales goals
- Researched market and competitor trends to implement best practices and improve customer satisfaction
- Attended scheduled training sessions, department meetings and company events to build expertise and promote company image
- Adapted to and remained flexible in changing, fast-paced work environment
- Provided product information and resolved concerns to assist customers.
Caregiver
The Homestead
Rexburg, ID
01.2022 - 05.2022
- Engaged clients through conversation and companionship, promoting independence and social requirements
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
- Maintained secure environment for staff and residents, following established safety standards
- Administered bedside and personal care, such as ambulation and personal hygiene assistance
- Cleaned and organized client's living quarters to make living conditions more hospitable.
Recycling Worker
Go Green Tire
Bridgeport, TX
04.2019 - 08.2019
- Lubricated recyclable collection equipment and performed routine maintenance and minor repairs
- Collected and sorted recyclable construction materials into containers.
Sandwich Artist
Jersey Mike's
Coppell, TX
11.2018 - 05.2019
- Handled customer complaints by remaking sandwiches and issuing refunds
- Operated store registers and calculated cash drawer totals
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment and facilities sanitary
- Took customers' orders and wrote ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders
- Communicated with customers regarding orders, comments and complaints
- Brewed coffee and tea and filled containers with requested beverages
- Prepared and served cold drinks, and frozen milk drinks and desserts, using drink-dispensing, milkshake and frozen custard machines
- Washed dishes, glassware and silverware after meals
- Balanced receipts and payments in cash registers.
Certified Snow Technician
Bahama Bucks
Lewisville, TX
04.2016 - 10.2018
- Took customers' orders and wrote ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders
- Communicated with customers regarding orders, comments and complaints
- Brewed coffee and tea and filled containers with requested beverages
- Prepared and served cold drinks, and frozen milk drinks and desserts, using drink-dispensing, milkshake and frozen custard machines
- Washed dishes, glassware and silverware after meals
- Balanced receipts and payments in cash registers.
Education
Completed Coursework Towards In Bachelor Of Science (B.S.) Biochemistry -
Brigham Young University-Idaho
02.2022
Skills
- Lift heavy objects
- Being precise with my measurements
- Coordinating Daily Operations
- Quality Inspections and Reporting
- Machine Maintenance
- Visual Inspections
- Dish Preparation
- Wine Pairings
- Team Member Training
- Training Expertise
- Restaurant Operations
- Foodservice Techniques
Languages
Spanish, Bilingual
References
References available upon request
Certification
Certified Server Trainer
Food Handlers License
Alcohol Service License
Languages
Spanish
Professional
Timeline
Server, Trainer, Bartender
Olive Garden Restaurant
12.2022 - Current
Sales Representative
Grit Marketing
05.2022 - 09.2022
Caregiver
The Homestead
01.2022 - 05.2022
Recycling Worker
Go Green Tire
04.2019 - 08.2019
Sandwich Artist
Jersey Mike's
11.2018 - 05.2019
Certified Snow Technician
Bahama Bucks
04.2016 - 10.2018
Completed Coursework Towards In Bachelor Of Science (B.S.) Biochemistry -
Brigham Young University-Idaho