Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lachlyn Tate

CARLTON,WA

Summary

With almost decade of experience in hospitality and equestrian experience at a young age, including a pivotal role at 1908 Barbecue and Bourbon, I excel in guest relations and equine behavior understanding. I love working with guests of all ages and experience levels to give the best equine adventure possible. Demonstrated adaptability and a commitment to excellence have fueled customer satisfaction and operational improvements, underscoring my ability to enhance team collaboration and creating a caring and supportive atmosphere no matter the job description. I strive to provide guests with an experience they will never forget!

Overview

5
5
years of professional experience

Work History

Front Desk and Morning Support

Casia Lodge and Ranch
09.2024 - Current
  • Maintained a clean and welcoming reception area to create a positive first impression for guests.
  • Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
  • Monitored inventory levels of office supplies at the front desk area consistently restocking as required minimizing shortage occurrences.
  • Communicated effectively with colleagues across all departments to ensure seamless operations and guest satisfaction.
  • Implemented strategies to maintain high levels of customer service during peak periods or unexpected challenges.
  • Collaborated with housekeeping and maintenance staff to address guest room issues in a timely manner.
  • Performed administrative tasks like filing records or updating guest information databases increasing overall front desk efficiency.
  • Developed strong relationships with guests through attentive service, leading to increased loyalty and return visits.
  • Handled telephone calls professionally, directing callers appropriately or taking detailed messages when necessary.
  • Provided personalized recommendations on local attractions, restaurants, and transportation options for enhanced guest experience.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers

Horse Wrangler

Casia Lodge and Ranch
06.2024 - Current
  • Developed a strong bond with horses, utilizing natural horsemanship methods for effective communication.
  • Prevented injuries by ensuring proper fitting of tack and promptly addressing any equipment issues during rides or activities.
  • Showcased outstanding customer service skills while addressing rider concerns or inquiries about horse-related topics.
  • Organized successful events such as trail rides and clinics to promote team-building and equestrian education among guests.
  • Contributed to the overall success of equestrian operations by maintaining a professional attitude, strong work ethic, and commitment to continuous learning in the field.
  • Streamlined stable management processes by introducing efficient systems for record-keeping and task scheduling in daily routines.
  • Evaluated potential new additions to the herd based on temperament assessments, suitability for specific tasks, or compatibility with existing equines at the facility.
  • Limited risk of injury during rides by providing thorough pre-ride safety briefings and monitoring trail conditions ahead of excursions.
  • Conducted educational demonstrations for visitors highlighting various aspects of equine care, management, or riding disciplines within the industry.
  • Ensured safe trail rides by assessing horses'' physical condition and matching them to riders'' skill levels.
  • Maintained excellent herd health with regular veterinary check-ups, vaccinations, and proper nutrition plans.
  • Coached and trained students in basic care and maintenance of horses and stables in addition to riding technique, form and skills.
  • Instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining knowledge and skills of more advanced riders.
  • Rode horses in training sessions and provided feedback on track performance.
  • Maintained animal health records, treating minor injuries and reporting serious injuries to owners for consultation with veterinarians.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.

Hostess

1908 Barbeque and Bourbon
01.2023 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Supported needs of 6 person wait staff who attended to specific needs of countless customers daily for family restaurant with social relevancy and intentionality.

Air B N' B Manager

Jennifer Tate
01.2020 - Current
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Ensured all rooms met cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • created a strict cleaning protocol in order to keep the rentals in upmost condition.
  • Installed cabinets and shelving units in homes and offices to provide additional space and organization.
  • Completed minor renovation projects and other improvements such as painting, sanding, installing new flooring and minor plumping and electrical issues.
  • Maintained a high customer return rate by providing a friendly and caring atmosphere to every property.

Education

Associate of Science - Vetrinary Medecine

Wenatchee Valley College
Omak, WA
06.2025

High School Diploma -

Liberty Bell High School
Winthrop, WA
06.2025

Skills

    Guest Relations

    Customer Service

    Adaptability and Flexibility

    Team Collaboration

    Customer Satisfaction

    Excellent Communication

    Reliability

    Equine Behavior Understanding

    Equine nutrition

    Veterinary liaison

    12 years of experience in both English and western riding

    Work Prioritization

Timeline

Front Desk and Morning Support

Casia Lodge and Ranch
09.2024 - Current

Horse Wrangler

Casia Lodge and Ranch
06.2024 - Current

Hostess

1908 Barbeque and Bourbon
01.2023 - Current

Air B N' B Manager

Jennifer Tate
01.2020 - Current

Associate of Science - Vetrinary Medecine

Wenatchee Valley College

High School Diploma -

Liberty Bell High School

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