Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
AssistantManager

Lachona Charles

Picayune,MS

Summary

Dynamic Assistant Manager at Popeyes® Louisiana Kitchen with proven expertise in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and staff training, achieving a notable increase in repeat business. Skilled in money handling and fostering a positive work environment, ensuring operational excellence and strong team motivation.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Diligent driver with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Popeyes® Louisana Kitchen
01.2007 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Dietary Cook

Heritage Manor Nursing Home
05.2016 - 01.2019
  • Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
  • Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
  • Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
  • Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
  • Kept accurate records of patient dietary information for reference during meal planning and preparation stages.
  • Followed standard recipes, menus and apportions according to established standards.
  • Assisted in menu planning, incorporating seasonal ingredients for optimal taste and nutritional value.
  • Promoted teamwork among kitchen staff by fostering open communication and addressing issues promptly.

Patient Care Taker

Northlake Behavioral Health
02.2010 - 01.2012
  • Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
  • Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
  • Contributed to a positive clinical environment through effective teamwork, clear communication, and a commitment to continuous learning.
  • Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
  • Demonstrated strong problem-solving skills, adapting to unforeseen challenges and finding innovative solutions to meet patient needs.
  • Enhanced the overall patient experience by anticipating needs, offering assistance proactively, and addressing concerns promptly.
  • Assisted patients with daily living activities for improved quality of life and increased independence.
  • Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.

Education

GED -

Salmen High School
Slidell, LA
03.2002

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Problem-solving
  • Customer relations
  • Team motivation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English

Timeline

Dietary Cook

Heritage Manor Nursing Home
05.2016 - 01.2019

Patient Care Taker

Northlake Behavioral Health
02.2010 - 01.2012

Assistant Manager

Popeyes® Louisana Kitchen
01.2007 - Current

GED -

Salmen High School

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Lachona Charles