Lachonia Reid
Memphis,TN
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Highly familiar with professional shipment processes with 15 years of experience. Proficient in recordkeeping and interdepartmental coordination.
Overview
16
16
years of professional experience
Work History
Lead Receiving Clerk
DHL Supply Chain
09.2011 - Current
- Scheduling ETA appointments with carriers and customers to ensure all shipments arrive in timely manner.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
- Improved supplier relations by communicating professionally with the customer about order discrepancies and required adjustments.
- Train new associates on Receiving duties and best practices.
Hair Salon Assistant
Sharon Stylz
07.2022 - 06.2023
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Prepared styling tools for daily use, ensuring all equipment was sanitized and functioning properly for stylist use.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Educated clients on proper hair care techniques, recommending appropriate products for their specific needs.
Tax Preparer
Jackson Hewitt
11.2008 - 04.2012
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
Education
No Degree - License Hair Dressor
Columbia Beauty Academy
Columbia, MOHigh School Diploma -
Frederick Douglas High School
Columbia, MO05-2000
Skills
- Materials transportation
- Vendor communication
- Safety and compliance
- Customer Service
- Multitasking
- Problem-solving abilities
- Pallet Jack Operation
- Receiving procedures
- Barcode scanning
Timeline
Hair Salon Assistant
Sharon Stylz
07.2022 - 06.2023
Lead Receiving Clerk
DHL Supply Chain
09.2011 - Current
Tax Preparer
Jackson Hewitt
11.2008 - 04.2012
No Degree - License Hair Dressor
Columbia Beauty Academy
High School Diploma -
Frederick Douglas High School
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