Customer Service Experience
LaChoya Thompson
Olive Branch,MS
Summary
Well-qualified over 17 years with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Successful Realtor with 17 years of experience in home sales. Well-versed in maintaining relationships with clients to increase excellent customer experience channels and enhance client and customer relations. Skillful multitasker polished in networking to expand connections and deliver strategic solutions for both new and experienced customers.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase handling time and drive customer satisfaction higher.
Overview
17
17
17
17
years of professional experience
Work History
Licensed Realtor
United Real Estate Mid-South
02.2006 - Current
- Compared recently sold area properties to determine competitive market prices.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Arranged for inspections and surveys of sold properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Communicated with clients to understand property needs and preferences.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Used Microsoft Word, and Adobe, DocuSign to create and prepare documents such as closing statements, purchase agreements and deeds.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
Remote Customer Service Representative
American Home Shield Memphis
MEMPHIS, TN
03.2008 - 04.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
- Excellent Communication and Written Skills
- Excellent Typing Skills
- Excellent Call Handle Time
- Skilled in Working Multiple Systems Simultaneously
- Ability to Resolve Customers Issues by finding resolutions that are effectively that correlates with company standards
Education
Bachelor of Science - Informational Technology Security Systems
University of Phoenix
Tempe, AZ05.2014
Bachelor of Science - Electrical Engineering
Lincoln University
Jefferson City, MO06.1994
High School Diploma -
Chadsey High School
Detroit, MI06.1991
Skills
- CRM Software Use
- CMA Certification
- Administrative Support
- P&L Analysis
- Commission Sales
- Strong Organizational Skills
- Contract Development and Management
- Lead Follow-Up
- Microsoft Word
- Prioritization
- Call Center Operations
- Active Listening
- Customer Service
- Membership Inquiries and Renewals
- Conflict Resolution
- Reading Comprehension
- Recordkeeping Strengths
- Order Fulfillment
- Account Management
- Customer Relations
- Microsoft Excel
- Business Development Understanding
- Customer Relationship Management
- Critical Thinking
- Typing Proficiency
- Refund Processing
- Filing
Timeline
Remote Customer Service Representative
American Home Shield Memphis
03.2008 - 04.2014
Licensed Realtor
United Real Estate Mid-South
02.2006 - Current
Bachelor of Science - Informational Technology Security Systems
University of Phoenix
Bachelor of Science - Electrical Engineering
Lincoln University
High School Diploma -
Chadsey High School
Similar Profiles
LaChoya ThompsonLaChoya Thompson
Realtor at United Real Estate Mid SouthRealtor at United Real Estate Mid South
Emily Unger-GarciaEmily Unger-Garcia
Marketing Director at Mid-America Real Estate GroupMarketing Director at Mid-America Real Estate Group
Tremonti Lattimore JrTremonti Lattimore Jr
Intern at Mid City Real EstateIntern at Mid City Real Estate