Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

LaChrisha Capley

Lexington,TN

Summary

Driven Office Manager adept at supporting day-to-day operations and achieving business objectives. Combines advanced organizational, technical, and business acumen to optimize workflows. Dedicated to providing attentive support to office staff and customers while identifying areas for enhancement.

Overview

4
4
years of professional experience

Work History

Office Manager

Quinco Mental Health Center
Lexington, TN
05.2022 - Current
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Organized company events including holiday parties, team building activities .
  • Ensured compliance with applicable laws regarding employment practices.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Interpreted and communicated work procedures and company policies to staff.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Produced thorough, accurate and timely reports of project activities.

Store Manager

Cash Express, LLC
Lexington, TN
10.2021 - 05.2022
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Implemented successful business strategies to increase revenue and target new markets.

Assistant Store Manager

Factory Connection
Lexington, TN
05.2020 - 10.2021
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.

Education

High School Diploma -

Lexington High School
Lexington, TN
05-2008

Skills

  • Customer Service
  • Administrative Support
  • Operations Management
  • Team Supervision
  • Office Management
  • Team Bonding
  • Staff Management
  • Clear oral/written communication
  • Scheduling and calendar management
  • Scheduling Coordination
  • Office Administration
  • Customer Relations
  • Document Management
  • Staff Training
  • Scheduling
  • Employee Training
  • Excellent multi-tasking ability
  • Workflow Planning
  • Organizational Skills

Languages

English
Professional

References

References available upon request.

Timeline

Office Manager

Quinco Mental Health Center
05.2022 - Current

Store Manager

Cash Express, LLC
10.2021 - 05.2022

Assistant Store Manager

Factory Connection
05.2020 - 10.2021

High School Diploma -

Lexington High School

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LaChrisha Capley